Problem with volume

Movie actors don't always speak so you can easily understand them. That could be part of the problem sometimes. Lots of good suggestions here otherwise. All that's left I could think of is bass and treble. Try favoring from one extreme to another. Loss of hearing could be just related to high or low pitch.
 

I think you could add it by using a line out from your receiver to the sound bar. On my sound bar I can't bypass its built in amplification, so wouldn't run it connected to a speaker output from the amp.
There are audio out RCA jacks on my receiver for hooking up an audio recorder. That would probably work. I'll test it by hooking up some headphones to it, that is, if I can find the right adapters in my cable drawer.
 

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