JaniceM
Well-known Member
- Location
- still lost between two shores..
Has anyone here dealt with this company, and might be able to tell me where their live-chat is? I know it's there, used it twice, but can't find it.
After ongoing aggravations, I bought a new phone. Got it connected to Safelink, and so forth, but am experiencing a problem:
the service I have is supposed to include FREE unlimited texts and 500 minutes (and whatever the data is, never paid attention because I don't use it), but the minutes have been running down with this new phone: first, .30 minutes were deducted for each of two texts I received, and when I happened to look recently a few more minutes had vanished even though I hadn't used the phone since then.
As I use phones primarily for texting, I'm concerned it will run my minutes out, although I'm not supposed to be charged for texts.
And as the minutes have been draining, I don't want to try calling them and ending up with an extended period of time with their automated system.
I talked to a customer service rep through chat a few days ago, but now I can't find it.
After ongoing aggravations, I bought a new phone. Got it connected to Safelink, and so forth, but am experiencing a problem:
the service I have is supposed to include FREE unlimited texts and 500 minutes (and whatever the data is, never paid attention because I don't use it), but the minutes have been running down with this new phone: first, .30 minutes were deducted for each of two texts I received, and when I happened to look recently a few more minutes had vanished even though I hadn't used the phone since then.
As I use phones primarily for texting, I'm concerned it will run my minutes out, although I'm not supposed to be charged for texts.
And as the minutes have been draining, I don't want to try calling them and ending up with an extended period of time with their automated system.
I talked to a customer service rep through chat a few days ago, but now I can't find it.
