Store won't take back dead batteries

debodun

debodun

SF VIP
Location
way upstate in New York, USA
I bought some lithium batteries for my camera. Two days later I went to use it and found it inoperable. I checked the batteries with my tester and found they had insufficient power. I took them back with the receipt, but told that it didn't prove those were the batteries I bought. I could have returned any old batteries to make the store replace them. I went to two other stores in town in an attempt to get some lithium batteries. One store said they no longer carried lithium batteries and the other only had 10-packs, I only need 2. What can I do about the store that refused to replace the batteries?
 

Looks like stores won't take back packages of batteries that have been opened. http://www.batteriesplus.com/t-returns.aspx They probably get people who try to scam them and put their used batteries in the pack and try to return for refund. In many areas in life, we suffer with more rules because of the low-lifes who try to scam the system. You might contact the company and complain, but I doubt you'll get a refund from them either.
 
Find a local web-based complaint or company rating site online & make your story public.

Be careful though, as some companies have been known to threaten legal action against people who complain about them on public forums.

If that's not a possibility, you could always go back there & steal a new pack of batteries.... ;)
 

I would write to the company and complain. I think you deserve the benefit of the doubt if they want you to continue to do business with them. I know that it is hard to prove but it is a customer service practice many stores have, to allow you to return an item without any questions asked. Perhaps this one time they will allow you that.
 
Depends on how big of an operation they have.

Big chains rend to have more lenient & liberal exchange policies & are more concerned about their reputation. Smaller independent stores tend to be more interested in the moment.

And BTW, don't batteries have some kind of date code printed on them?

Seems like there should be some way of identifying which batteries you bought & when you bought them.
 
MrJim said:
Depends on how big of an operation they have.

Big chains rend to have more lenient & liberal exchange policies & are more concerned about their reputation. Smaller independent stores tend to be more interested in the moment.

And BTW, don't batteries have some kind of date code printed on them?

Seems like there should be some way of identifying which batteries you bought & when you bought them.
Click to expand...


I think that is so true. It's depends on the store you are dealing with .. .

Another way to go about it, how about taking the camera to the store and have them put the battery in for you, see if it's working right, then buy it. ..
maybe that only works in big chain stores, dunno.
But I've done that before with cameras, and watches. They can't accuse you of anything that way. ..:D
 
Like SeaBreeze said, you can try the manufacturer, but it probably going to depend on how you address the situation with them. I have good and bad results doing this, but it never hurts to try.
 
You must log in or register to reply here.

Back
Top