The PIN is everything with some Service Providers!!

L

Lashann

Senior Member
Location
Ontario Canada
We have learned and are still learning (especially during this pandemic) that with some service providers knowing your PIN is an absolute NECESSITY whenever you need to make a service call or to make any changes to your account.

In a recent service call about a month ago my husband, the primary account holder, had to answer numerous questions. These questions involved knowing your "special" PIN that was assigned for that particular service (i.e. satellite TV) along with your complete billing address (including postal code) etc. etc. etc.

To make a long story short, after making more calls and waiting 8 more days, our TV service resumed. When he inquired as to an explanation, they told him that he they did not provide service because .....he did not answer their questions as quickly or as accurately as they deemed necessary! I know he was able to give them the correct PIN because I gave it to him when he was on the phone.

We think they may have finally realized that after doing some inhouse research that we were not only legitimate but loyal customers who have that service in that location for over 20 years. They never apologized or offered any restitution.

Since then, believe it or not we have had other ongoing problems with this company regarding our home phone & internet. One of their employees finally admitted to me that it was really the fault of "the computer"? :mad:

I am now in the final stages of cancelling everything with them. That hasn't been easy either as I strongly suspect they have been hacked as they still seem to be confused about our identity. With this particular company having a PIN instantly available is CRITICAL as they seem to have little time/patience for anyone who does not have it! Insisting on the Employee # of every employee that you have a conversation with is also helpful as well as carefully documenting everything that happens.

So far our new Service providers seem much easier to work with and we're thankful for that!
 

Some of these companies are a real PITA.

I had this one internet provider years ago that took me on as a new customer with a first 3 mo free program. I had it set up for them to mail me my bill via snail mail. Two mo go by & I come home one day & no service. So I called the next day & the chick got rather snarky with me when she stated that if you don't pay your bill you don't get service. I explained the 3 mo free thing & she told me that they didn't even have that. I said well I wanna know who I spoke to that told me I did.

I asked why they never emailed me...called me or sent me a letter to let me know that I owed money. She again made some flippant remark about me not paying my bill. I said well had you let me know I would've pd it. So I asked to speak to her manager. I explained everything to him & told him how snotty the chick was to me. He fixed it all but then I never got my bill in the mail. And they had the wrong email typed in so I never got that either.

I finally had to call and got that same chick. I told her I wanted the manager cuz I wasn't talking to her. I finally told him to send me the final bill and close my acct.
 
Drives me nuts because it has all gotten so complicated -- I mean this account wants a PIN with 2 capital letters, three special characters and 2 numbers and that one wants three of this and 1 of that, and so on and so on where you need a big notebook to keep them all. But you're not supposed to keep the notebook near your computer, so you shove it in your sock drawer and forget what you've done with it.
 
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