This is why so many people prefer to shop online...

I'm rough on glasses, so I have bought mine online for at least 15 years. Last month I went for an exam (the doc is a dear friend) and I got a hug and an examination. She gives me my results and I go home and order new specs. My wife got a hug and an examination, then bought new glasses for over $700.00. I ordered 2 pairs online for $189.00. Mine were delivered a week before hers were ready.
 

hollydolly said:
Horrible customer service in store..

Today was an example.

The week before Christmas I went into Specsavers and for those who don't know, is our biggest chain of opticians and suppliers of specs .. I ordered one pair of Sunglasses. Usually I would buy 2 pairs for the price of one, in fact always, but I just needed new prescription sunglasses.

No-one called me to tell me they were ready , so I called and they couldn't find them, Are you sure it was this branch, how much did you pay for them, can you repeat your D.O.B again,can you remember who served you.. yada yada.. ..then after getting a manager they found them.

This morning I drove to London to get them, when I got there, they were the completely wrong specs.. the frames I'd chosen but reactolite distance glasses, ..I have never had transition lenses, and they would not have been in my records..

To save you a long drawn out story.. transpires that the person who served me was an agency assistant who charged me £49 more for the glasses than I should have paid....and now the glasses have to go back and it'll take at least another week for them to have the new lenses.. plus to get my money returned...

Unfortunately this isn't the first cop-up.. from Specsavers.. and last time they messed up I swore I wouldn't go again... and have bought specs online in the interim.. and now they've done it a second time.. so I'm not ever going there again... once I get these specs and my money back
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I 'm sorry that happened to you. I absolutely love SpecSavers. I think I saved about $300 or more. I had the nicest store rep and my glasses are perfect. I just brought them my prescription. I had my eyes tested at another place.
 
LoveTulips said:
I 'm sorry that happened to you. I absolutely love SpecSavers. I think I saved about $300 or more. I had the nicest store rep and my glasses are perfect. I just brought them my prescription. I had my eyes tested at another place.
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I have a feeling you might be getting better customer service in Canada...
 

We usually order from amazon for most stuff except groceries. They pack well and the stuff is tossed around well.
Sometimes the package has gone thru hell. I wouldn't order fine China or needful interior decorations that a way.
Solar stuff for out of doors were shipped well. Sent 3 thing back last year. Free returns shipping then. Amazon
Says Prime won't free return ship now. So won't order risky stuff like hiking boots.
 
DaiwaGuy said:
Zenni is a crap company, good on the first two pair but I ordered Transitions lenses and got sunglasses. Fcuk Zenni.
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there you are, the same but opposite to my experience with Specsavers... they can go take a hike now.

Once upon a time we were kinda stuck with them because they were really the only affordable opticians and specs suppliers in the high street... but now, we have a huge choice online.. and I've used them , and they're really very good.

the only thing is that if people are going to buy their glasses online, is to go and have regular eye check, every 2 years .. or more if there's a problem... but that's not a problem in the uk , because we get free eye tests over the age of 60... so we can go to the most expensive opticians , and not rely on discount stores like Specsavers who if they can't get a prescription right, shouldn't be relied upon to test eyes correctly either..
 
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I've been buying prescription eyeglasses online since the web arose mainly because prices are usually cheaper. All one needs is an eye test prescription performed by a qualified well reviewed optometrist. Self fitting eyeglass frames ain't rocket science.
 
Zennis is not a crap company if you can't afford better. They had some beautiful frames at the optomiostrist's office but sheesh, they are over $200 just for the frames. Even at the Big Box Store, the prescription sunglasses were about $300, frames & lenses.

One pair of glasses for $300 and I'm supposed to get a new prescription every two years. I can't afford that. If you can, go for it.
 
David777 said:
I've been buying prescription eyeglasses online since the web arose mainly because prices are usually cheaper. All one needs is an eye test prescription performed by a qualified well reviewed optometrist. Self fitting eyeglass frames ain't rocket science.
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glasses online are a fairly new phenomena here... really only in the last decade or so....and also if you have a high prescription very few online retailers can accommodate that..don't ask me why, I don't know, but that's how it is..

All that said.. I find far better choice of frames online than in store..

Lenses range from £6 online ....to whatever we want to pay for them...
 
I only need reading glasses so if my prescription changes I just have the lenses changed. I have 2 pairs and one is 30 years old and one 20🤣. Now that I had my cataracts removed nothing will change. I have went back to the optometrist to have my glasses tightened and adjusted.
 
Over the years, I've used several eyeglass websites. The high end silver metal frame prescription eyeglasses I bought from www.smartbuyglasses.com were just $151 including tax and shipping. The discontinued discounted Italian E Zegna VZ3008 frame alone was normally $268. I spent a lot of time looking at glasses on several sites before noticing the above. That website seemed very interested with follow-up emails in making sure I was a content customer.
 
Had to take DW to Home Goods today. She was shopping about 20 minutes total and had one item in the cart. We get to the checkout line and there were at least 50 people in front of us to check out. There were only 5 cashiers. We waited in that line for 35 minutes before we got our turn to check out.

I don't have the patience for that, I would have walked out if it was just me. But I stayed in line for DW. That is one of many reasons that I buy everything I can online.
 
Tom52 said:
Had to take DW to Home Goods today. She was shopping about 20 minutes total and had one item in the cart. We get to the checkout line and there were at least 50 people in front of us to check out. There were only 5 cashiers. We waited in that line for 35 minutes before we got our turn to check out.

I don't have the patience for that, I would have walked out if it was just me. But I stayed in line for DW. That is one of many reasons that I buy everything I can online.
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I completely understand, the same thing often happens here..... I don't have the patience unless it's groceries. I still don't have the patience, but I have to swallow it...
 
Everything here is mostly self Checkout (Very rude guy doing it) and the Flitter that just observes stuff. It works well. I don't do Cabbage heads.
 
I started to get double vision so my eye doctor inserted a prism, since that time I am having a very difficult time with them. I tried on my old glasses but cannot now see clearly through them. Has anyone else had difficulty adjusting to a prism? So now the prescription is not straight forward, so I do not think that I would be able to order on line. Too bad glasses are so expensive.
 
papa tiger said:
Free returns shipping then. Amazon
Says Prime won't free return ship now. So won't order risky stuff like hiking boots.
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I just looked on my Amazon Prime and it still says

"Eligible for Return, Refund or Replacement within 30 days of receipt
This item can be returned in its original condition for a full refund or replacement within 30 days of receipt."

Unless you buy something that is shipped from outside of the country, there I believe I saw something that you have to pay the return shipping. And there were things that were shipped from China to you and if you wanted to return them you had to pay the shipping.
 
I had to get new glasses after my cataract surgery. Hollydolly's experience mirrored my own. They didn't call me, they lost 'em, and the idiots had them all the time. I thought of online glasses, but I didn't know my PD (pupillary distance).
I shop online a lot. I live in the sticks-no matter what store I go to, it's going to be at least one gallon of gas getting there, and another, back. @ $3.80/gallon, that's $7.60. Most of the stuff gets delivered free or for way less than I pay out for gas.
 
Physical stores have limited merchandise, I can usually find what I want online.
 

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