I agree on Chewy, I no longer have a dog, but when I did I found Chewy to be very accommodating. I shop online mostly at Amazon and Walmart and find both to be helpful most of the time, although they do try to manipulate you into buying larger quantities, increasing prices and to buy their plans. I've also had good luck buying appliances from Home Depot.
What Companies Do You Find It Easy To Deal With?
- Thread starter OneEyedDiva
- Start date
JBR
Senior Member
Reminds me of one of my unsatisfactory experiences with Amazon. These days, I usually I order from Amazon.ca (Canadian Amazon), but back then I ordered from the American site.
I saw that they had a particular book that I wanted to read. Hardbound & new, not available as an ebook. Price was around $40. The page said they had it in stock. I ordered (& paid, of course), and they emailed an acknowledgement. I was waiting and waiting for its delivery, and finally I contacted them online inquiring about the delay.
Their reply was it was actually out of stock, but I reminded them it was reported "in stock" when I ordered, and I'd ordered in good faith. Then they said "out of print". I still wanted the book and they proposed a refund. So I told them I'd noticed that online used & rare booksellers were offering it for $100-150, and i suggested that Amazon make good on my order & payment. Just obtain one of those and send it to me. Nope, they would not.
For a ginormous company with incredibly deep pockets, I considered it a bad-business move on their part. The customer loses.
Last edited:
dobielvr
Well-known Member
- Location
- California
Kohl's. They take anything back, no questions asked. And, everyone is always friendly and helpful.
Yes, I've seen this too, they'll tell you it's out of stock rather than sell at the lower quoted price.Reminds me of one of my unsatisfactory experiences with Amazon. These days, I usually I order from Amazon.ca (Canadian Amazon), but back then I ordered from the American site.
I saw that they had a particular book that I wanted to read. Hardbound & new, not available as a ebook. Price was around $40. The page said they had it in stock. I ordered (& paid, of course), and they emailed an acknowledgement. I was waiting and waiting for its delivery, and finally I contacted them online inquiring about the delay.
Their reply was it was actually out of stock, but I reminded them it was reported "in stock" when I ordered, and I'd ordered in good faith. Then they said "out of print". I still wanted the book and they proposed a refund. So I told them I'd noticed that online used & rare booksellers were offering it for $100-150, and i suggested that Amazon make good on my order & payment. Just obtain one of those and send it to me. Nope, they would not.
For a ginormous company with incredibly deep pockets, I considered it a bad-business move on their part. The customer loses.
MACKTEXAS
Senior Member
I don't find customer service helpful anywhere. I called UHC today (my Advantage plan) because the dental dept mailed forms to my home, and all mail is to go to P.O. box. They know that. Its on my card. It's on my application. Plus, they are already mailing health claims to the box; just not dental.
I was on the phone an hour. The agent told me it was finally changed. When I asked what took so long, he said he had to first contact the dental department who said they had to "check eligibility," then give him an authorization code, which he had to submit with an email and an attachment containing 48 questions.
I was on the phone an hour. The agent told me it was finally changed. When I asked what took so long, he said he had to first contact the dental department who said they had to "check eligibility," then give him an authorization code, which he had to submit with an email and an attachment containing 48 questions.
Lawrence00
Senior Member
Walmart