When Was The Last Time You Praised A Business Via Email Or Phone?

fmdog44

fmdog44

Well-known Member
Location
Houston, Texas
When I come acroos exceptional service from a business big or small I let them know ususally by email. I figure that does more good than a complaint when they screw up even though I notify them of that as well.
 

I gave an AC company a great Yelp review, about a year ago. However, six months ago, the same company wanted to charge me $160 for a part, with me installing it, that I later bought, locally, for $25.
 
Gave a tire company a great review.

One morning I went to start my car and I got a warning that my tire pressure was only 15 in the left front tire.

My neighbor has a compressor and filled it for me so I felt safe driving to Les Schwab Tire Center.

They took me right away and were able to patch the small hole in the tire and didn’t charge me anything.
 
I don't do any of that in line or in writing. Past experience suggests it leads to avalanche of spam emails or junk mail. If I like a service or product I let the employee or boss know verbally, & let friends & family know . If I don't like & it's not a major thing I just "vote with my feet" & also tell friends & fam. One exception a few yrs ago, had to sic Better Business Bureau & AAA on a garage for a totally messed up very expensive job.
 
Yesterday, via e-mail. I very rarely right poison-pen letters unless something drastically wrong has been done that I don't want to see happen to someone else, but I OFTEN write letters of thanks and praise for good service..... I know how good it feels to receive one and try to spread the joy and give credit where credit is due. Quality and caring providers is becoming a rare thing, unfortunately, so when someone provides it, I want them to get the pat on the back (or the pay raise) that they deserve.
Sue
 
Two months ago I complained to Stella Doro cookie company because their Pfeffernuesse cookies were all stuck together in the package. They had a sale of three packages for a certain price. It was the same in each package. Actually, I was looking for Archway cookies which I think make the best but couldn't find them so I settled for these and being German I was extremely upset because I couldn't get my Pffeffernuesse fix this holiday season.

I never go off my gluten free diet but I always eat 2 at Christmas.

I wrote a letter explaining the situation to Stella Doro and they sent me a ton of coupons for free cookies. I wrote a personal note and emailed them to thank them. I just hope it gets to the right people.
 
Recently, I purchased new rugs and via email, praised the rugs and service.

Now I have 15% off my next purchase and I intend to use it.:D
 
Most folks may not believe issues sent to companies actually get read. I have always received a response from them. I emailed Kraft recently and received a lengthy response. Pretty cool.
 
I e-mail the company with praise. I don't send letters of complaint often -- not unless it is something pretty bad. The last one of those was to Wal-Mart because they had unsafe food on the shelf, i.e., cans and jars leaking goo in the Mexican food section. It wasn't the first time -- the time before I had spoken to the manager of that store, the second time I wrote to Wal-Mart home office and told them if I noticed it again I would notify the local food safety inspectors. I actually got a nice letter back.

Years and years ago, one of the first cases I worked on was a case where lots of members of a country club contracted botulism from canned green beans that were used in a three-bean salad on a buffet. Several died and a few were left paralyzed and on respirators. I learned way more than I ever wanted to know about damaged cans and botulism, and about commercial canning in the US.

To this day I cannot eat canned green beans, no matter what.
 

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