Worst customer service ever.

C

CarolfromTX

Senior Member
Location
Central Texas
Went to the AT&T store to get a new iPhone, because my old one has been acting very strange. Called to ask about how that visit would look in the age of Covid. Talked to a man who was friendly, and helpful, and kind. So far so good. But when I get to the store, the man whose turn it was to help the next customer had all the warmth and charm of a piece of plywood. He wasn't actually rude, but neither was he helpful. Didn't bother to tell me any of the features, didn't help me compare one phone with another, just got my information and waited.

So I picked a phone, he asks what color, I asked what my options were, and he just points to the wall. The he tells me where to sit. Not "please make yourself comfortable here while I get your new phone," but "Wait there. " And he points to a table. He gets the phone, Dave hands him a credit card, sales guy shoves the phone under the acrylic shield, and says, "Here ya go." Um wait! Aren't you going to set it up for me as in the past? Nope. He gave the briefest of explanations as to what to do when I got home, and done. What the what? It was not a good experience. AT&T is going to hear about that.
 

CarolfromTX said:
Went to the AT&T store to get a new iPhone, because my old one has been acting very strange. Called to ask about how that visit would look in the age of Covid. Talked to a man who was friendly, and helpful, and kind. So far so good. But when I get to the store, the man whose turn it was to help the next customer had all the warmth and charm of a piece of plywood. He wasn't actually rude, but neither was he helpful. Didn't bother to tell me any of the features, didn't help me compare one phone with another, just got my information and waited. So I picked a phone, he asks what color, I asked what my options were, and he just points to the wall. The he tells me where to sit. Not "please make yourself comfortable here while I get your new phone," but "Wait there. " And he points to a table. He gets the phone, Dave hands him a credit card, salesguy shoves the phone under the acrylic shield, and says, "Here ya go." Um wait! Aren't you going to set it up for me as in the past? Nope. He gave the briefest of explanations as to what to do when I got home, and done. What the what? It was not a good experience. AT&T is going to hear about that.
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That's terrible customer service. Your husband is much more tolerant than I would have been - in fact, I would have asked for another salesperson, or manager .. or just walked out without giving them my business.
 
I don't know if it was bad customer service or employee fear of the virus, being stressed out or maybe he was acting as his employer told him to act. There is really no nice way to tell a customer they're too close to you.

At "Trader Joe's" where I shop, they have green boxes marked on the floor about 4-5 feet away from the counter where customers are supposed to stand while the cashier rings up everything. While I was standing in the box, the cashier pointed to the right of the box & said to me: "Could you hang out over there?" I could see that he was more stressed & more scared than most, so it didn't bother me.
 
He just seemed like he didn't want to be there at all. We were masked, he was masked, we kept our distance. He was very cursory in his duties. Not exactly a people person.
 
Did you ask him to set up the phone for you? I use T-Mobile and they are always very helpful and will set up your phone, including transferring stuff from the old phone to the new one.

They are also a huge amount cheaper than AT&T, too.
 
CarolfromTX said:
He just seemed like he didn't want to be there at all. We were masked, he was masked, we kept our distance. He was very cursory in his duties. Not exactly a people person.
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carol i have noticed in some businesses that the employees are angry about having to wear the masks and stuff.
 
CarolfromTX said:
Went to the AT&T store to get a new iPhone, because my old one has been acting very strange. Called to ask about how that visit would look in the age of Covid. Talked to a man who was friendly, and helpful, and kind. So far so good. But when I get to the store, the man whose turn it was to help the next customer had all the warmth and charm of a piece of plywood. He wasn't actually rude, but neither was he helpful. Didn't bother to tell me any of the features, didn't help me compare one phone with another, just got my information and waited.

So I picked a phone, he asks what color, I asked what my options were, and he just points to the wall. The he tells me where to sit. Not "please make yourself comfortable here while I get your new phone," but "Wait there. " And he points to a table. He gets the phone, Dave hands him a credit card, sales guy shoves the phone under the acrylic shield, and says, "Here ya go." Um wait! Aren't you going to set it up for me as in the past? Nope. He gave the briefest of explanations as to what to do when I got home, and done. What the what? It was not a good experience. AT&T is going to hear about that.
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Nice going, let them know
 
CarolfromTX said:
He just seemed like he didn't want to be there at all. We were masked, he was masked, we kept our distance. He was very cursory in his duties. Not exactly a people person.
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He may be a replacement on short notice. When the company is desperate, they'll take whoever they can get.
 
They are the worst! I was going to call and change mine but my latest bill showed a $40.00decrease for the next year. So I will wait another year.
 
After ATT came to set up my WIFI my brand new smoke alarm sitting on the desk where the technician was working disappeared. I called it in but never heard back.
 
fuzzybuddy said:
AT&T and I are not friends. We've had our differences. It's best that we live apart. As to the clerk, humans are humans. We all fall short of others expectations, at times. I wish CarolfromTX would let us know if she followed through with reporting the incident.
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As a matter of fact, I got a text from AT&T asking about my customer experience. I gave them a 2 -- dissatisfied. And told them why and who. Another text told me I could post a public review, but I don't think I will. I don't really want to publicize my dissatisfaction, or mention the dude's name publicly. He doesn't deserve that just for being cursory in his job. And I don't want to give the whole salesforce a black eye. I honestly have not had problems with this store before -- in fact, they have been friendly and helpful in the past, so it's over for me. I just had to vent.
 
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