Airlines DON'T have to pay for disruption caused by global IT outage that paralysed global transport network leaving thousands of Brits out of pocket and stranded, CAA rules
Airlines are unlikely to have to pay out compensation for
cancelled and delayed flights caused by the CrowdStrike outage that crippled 8.5million Windows computers across the world.
The Civil Aviation Authority (CAA), the UK's air passenger watchdog, wrote to airlines on Friday to say that it believed the
global IT meltdown was likely to be viewed as 'extraordinary circumstances' exempt from standard refund policies.
However, it has warned flight operators to expect potential legal action from passengers or groups representing travellers if they try to claim compensation directly, only to be denied it because of the new guidance.
Passengers would not, however, be denied the reimbursement of expenses such as unexpected hotel and food costs related to the delay - but they would be unable to claim further compensation under standard EU rules.
Airlines could, in theory, claim some damages back from CrowdStrike, the
Texas-based cybersecurity firm responsible for the botched update that took down millions of computers on Friday - and may have negotiated terms with the company.
What has been dubbed the worst IT outage the world has ever seen also affected shops, banks and even football teams, which were left unable to sell tickets online.
GP appointments were disrupted because of a failure in EMIS, the NHS England system used by surgeries and pharmacies to look up patient records, while some payroll systems using CrowdStrike may have been unable to process salaries.
On Friday, UK Government officials convened an emergency COBRA meeting amid the crisis, after major disruption was reported at several major travel hubs.
Heathrow, Gatwick and Edinburgh airports all suffered disruption in what was estimated to be the busiest day for air travel since before the Covid pandemic as families hoped to jet off on well-earned holidays.
Airlines DON'T have to pay for disruption caused by IT outage