MACKTEXAS
Well-known Member
I signed up on 05/30/25 for a two year electric service contract with my provider (Cirro). Yesterday, when I paid my current bill by phone, the automated service included a statement, "There are new plans available in your area."
I called a representative to ask why it said that when my current contract is still in effect for another year. He told me a lower price plan had become available and it is their policy to notify me, and I'm allowed to switch plans without an early cancellation penalty. At my request, he emailed me the EFL ("Electricity Facts Label") while we were on the phone. I compared it to my current EFL and the new plan (for 3 years) was much lower, so I switched plans.
I'm just mentioning this in case anyone gets a similar message from their provider. Don't ignore it, or you could be passing up saving some money.
I called a representative to ask why it said that when my current contract is still in effect for another year. He told me a lower price plan had become available and it is their policy to notify me, and I'm allowed to switch plans without an early cancellation penalty. At my request, he emailed me the EFL ("Electricity Facts Label") while we were on the phone. I compared it to my current EFL and the new plan (for 3 years) was much lower, so I switched plans.
I'm just mentioning this in case anyone gets a similar message from their provider. Don't ignore it, or you could be passing up saving some money.