Amazon Pickup/Return Hubs Locations Outdated

fmdog44

fmdog44

Well-known Member
Location
Houston, Texas
I went to return a package to Amazon to a store on their website and realized that store has been closed for a year. I returned home then looked up other stores and called them. One knew nothing about return policies (Palais Royal) and Steinmart said they are no longer doing it because they are going out of business. I called Amazon direct and that person said there are only two places Kohls and Helix that have the hubs. Their website has tons of stores. I asked her why and of course she could not answer. She said she will pass this on. Given their business level how can they ignore the locations and current status of their return/dropoff hubs when there has to be thousands of them al over the country? Something is all wrong here.
 

That bothers me, as well. Last time I had to return something, I had to go to a specific Kohls to return it. Thing is, it was an item that arrived broken, so I had to use up gas, and go a few miles out of my way in order to return it. Then the person gave me a certificate to get a discount at the store. I do not shop there.
I still remember being able to get a return authorization number, put it back into its box, and just either bring it to my local post office down the street, or leave it for my carrier. Heaven help people who do not drive, or are buying on line these days because stores are closed.
 
This sounds like another reason why I don't understand why so many people shop on Amazon. I do a fair amount of buying online, and I usually check Amazon...and 99% of the time I find a better deal elsewhere. Most of the time I buy from EBAY, and pay with PayPal. Virtually everything I buy there includes free shipping, and free returns, if the item is wrong/broken, etc., and the returns are via the USPS, or UPS/Fedex. I have only had 1 "return" in the past 5 years, and it was easy...just got a return label on EBAY, and stuck it in the mailbox, and PayPal refunded my account when the item was delivered back to the seller.
 

Marie5656 said:
That bothers me, as well. Last time I had to return something, I had to go to a specific Kohls to return it. Thing is, it was an item that arrived broken, so I had to use up gas, and go a few miles out of my way in order to return it. Then the person gave me a certificate to get a discount at the store. I do not shop there.
I still remember being able to get a return authorization number, put it back into its box, and just either bring it to my local post office down the street, or leave it for my carrier. Heaven help people who do not drive, or are buying on line these days because stores are closed.
Click to expand...
I just got an email today from Amazon saying what you said regarding Kohls. It gives a map of the many Kohls in my area BUT you have to call and make sure they are one of the stores that is participating with Amazon. My question to Amazon is why not list only the stores that are members?! So now I will drive 17 miles round trip. Good thing gas is cheap. All this just to return an electric razor that is a 🍕:poop:
 
Last edited:
That is outrageous.

I have only once wanted to return something that I bought over Amazon. It was a minor item, and seemed like more trouble than it was worth to locate a return hub, so the item went down the trash chute.
 
If you are returning something that is broken or defective, you don't have to go anywhere. From the returns menu on Amazon.com you can choose how you want to make the return. For defective merchandise they will send UPS to your home to pick it up. Many of their returns locations in retail stores were set up as a convenience and are currently affected by the stupid pandemic, like everything else.

If I have to make a return of an item I simply don't want to keep, I print the UPS label and drop it off at the local UPS hub. They scan the package and I have my refund for that purchase before I get back to my house.

Any online purchase from ANY retailer has to be shipped back somehow, unless they have a physical store where you can make the return (like Macy's). So you have to go to UPS, the post office, or wherever to ship the merchandise. Amazon is no different.
 
fmdog44 said:
I went to return a package to Amazon to a store on their website and realized that store has been closed for a year. I returned home then looked up other stores and called them. One knew nothing about return policies (Palais Royal) and Steinmart said they are no longer doing it because they are going out of business. I called Amazon direct and that person said there are only two places Kohls and Helix that have the hubs. Their website has tons of stores. I asked her why and of course she could not answer. She said she will pass this on. Given their business level how can they ignore the locations and current status of their return/dropoff hubs when there has to be thousands of them al over the country? Something is all wrong here.
Click to expand...
I'm sure they will get their website updated sooner or later. We all seem to forget that these businesses are operating with shoestring staff these days and things are far from "normal."
 
C'est Moi said:
I'm sure they will get their website updated sooner or later. We all seem to forget that these businesses are operating with shoestring staff these days and things are far from "normal."
Click to expand...
You are sure? That makes one. The store they emailed me the code to open the box is for a store that closed one year ago!!
 

You must log in or register to reply here.

Back
Top