Kid Laughed At My Medical Problems, Pain Level

JonSR77

JonSR77

Senior Member
On the phone with customer support. A kid on the other line. Had a full blown Charlie Horse and screamed out in pain.

Customer support kid laughed!

wish I was making that up...laughed out loud.

Was going to make a fuss and move to get her fired...but her actions did not affect my business with the company. And if I get her fired, I assume the replacement will be the same level of moron as the laughing idiot she would replace.

Have experienced this kind of thing many times before...people utterly disconnected from any basic sense of courtesy, kindness, compassion, whatever. Just so self-absorbed that the entirety of the world, only exists to entertain them. It is almost as if they can't really process that other people really exist.

Everyone else is just a kind of object to them.
 

JonSR77 said:
On the phone with customer support. A kid on the other line. Had a full blown Charlie Horse and screamed out in pain.

Customer support kid laughed!

wish I was making that up...laughed out loud.

Was going to make a fuss and move to get her fired...but her actions did not affect my business with the company. And if I get her fired, I assume the replacement will be the same level of moron as the laughing idiot she would replace.

Have experienced this kind of thing many times before...people utterly disconnected from any basic sense of courtesy, kindness, compassion, whatever. Just so self-absorbed that the entirety of the world, only exists to entertain them. It is almost as if they can't really process that other people really exist.

Everyone else is just a kind of object to them.
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Did she understand that you were screaming out in pain? If not, she could have misunderstood, and thought you were being "funny."

If she did, there is obviously no excuse for laughing. More details are needed before reaching any conclusions.
 
If you told her it was a Charlie Horse and she’s never had or heard of it, she really may have thought you were kidding. Or a nervous reaction. I’m glad you decided to not follow up, unless done in a constructive manner only.
 

Sunny said:
Did she understand that you were screaming out in pain? If not, she could have misunderstood, and thought you were being "funny."

If she did, there is obviously no excuse for laughing. More details are needed before reaching any conclusions.
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This is the second time it happened from this company.

and the last time it happened, the kid idiots on the other end yelled out "Heil Hitler" and laughed.

Maybe that will give the incident more clarity.

That "Heil Hitler" comment, I directly reported to the ADL.

By the way, in the real world, I confronted a group of neo-Nazis and got them to stop giving a 17 year old death threats.

Was in communication with the FBI on that one.


Now, is yelling out "Heil Hitler" evidence that they are, in fact, neo-Nazis? Of course not. Probably just idiot kids. But idiot kids can do idiot stuff.

One time I was driving under a bridge. Some kids were on the bridge. They dropped a large brick onto the car in front of me. Glass was flying everywhere. Luckily the driver kept his cool and did not crash.

I drove out of there at high speed got out on the highway and helped catch those kids.

The driver in front of me could easily have crashed and been seriously injured.


Hey, I did some practical jokes when I was a kid. Everyone has. But, if you make a habit of doing that. If you do that every day...you literally start training your mind into becoming a sociopath. And if folks don't stop, it will happen.

If you are 13 and doing practical jokes, you are a normal kid.

If you are in your 30s and sit in your basement, harassing and annoying people online...it is no longer a joke. It has become some kind of addiction that is interfering with you having simple normal human interactions with people, without constantly looking for an edge to mess with them.

If folks do that enough, it will become real world actions and real world crime...and then, your future is jail. Which is not fun.
 
Customer service via the phone is pretty much awful these days and it's not much better in person.
 
Whose customer service? An insurance company, a doctor's office, who? Customer service for who? For what?
 
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I number of years ago I applied at and was interviewed for the methadone clinic. I didn't get the job. It paid poorly but I wanted out of my job. My solution was to go part time. Not sure about the wisdom of that with increased property prices in my area.

Back on track: The thing was, everyone working there was very young. Perhaps they didn't think I'd fit in or have any compassion for the clients. Yet how could they understand I have a lot of compassion. While I may not trust this part of society, I know many of them probably have trauma and abuse in their childhood or young life. There are often reasons people turn to drugs. I turned to food. But I can't tell them my own history in a job interview.

I think some young people don't have much compassion. It might come with age. I'm not sure. I had less when young myself.
 
Customer service...what customer service?....it's an oxymoron....
Most are the latter part of word!🤭
 
Some stranger on the phone does not bother me. What bothers me is that some of our doctors do not take us seriously. Example, going to the GP for a year for hip pain. Finally sent to the ortho after I had no more reflex response in the knee on that side. MRI, I could not even lay still to have it done. Had to do it under sedation at the hospital. Ortho says, your hip is totally gone, shattered, I don't know how you even walked in here. I burst into tears and knew I was finally going to get some help. Total hip replacement the next week. I told the doc the surgery was like being on vacation compared to the pain I had before it.
 
Blessed said:
Some stranger on the phone does not bother me. What bothers me is that some of our doctors do not take us seriously. Example, going to the GP for a year for hip pain. Finally sent to the ortho after I had no more reflex response in the knee on that side. MRI, I could not even lay still to have it done. Had to do it under sedation at the hospital. Ortho says, your hip is totally gone, shattered, I don't know how you even walked in here. I burst into tears and knew I was finally going to get some help. Total hip replacement the next week. I told the doc the surgery was like being on vacation compared to the pain I had before it.
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Sorry you're going through this @Blessed! At the same time, I'm glad you are finally getting treatment for it!
 
Blessed said:
I just wish that doctors would listen, just because we don't cry like a baby that does not mean we are not in pain.
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I often have trouble with that. When I fell and broke my femur, my tibia, knocked the knee cap out of joint and tore all four big ligaments, the ambulance took me to the hospital where I was x-rayed and then three or four hours passed, surrounded by nurses and doctors who passed around my x-rays talking about what an amazing, "catastrophic" injury it was while trying to get me scheduled for surgery in one of the big hospitals in Columbus. It was my husband who noticed I could no longer remember my name and they realized I was going into shock. I hadn't been given so much as an aspirin. I almost never cry.
 
Della said:
I often have trouble with that. When I fell and broke my femur, my tibia, knocked the knee cap out of joint and tore all four big ligaments, the ambulance took me to the hospital where I was x-rayed and then three or four hours passed, surrounded by nurses and doctors who passed around my x-rays talking about what an amazing, "catastrophic" injury it was while trying to get me scheduled for surgery in one of the big hospitals in Columbus. It was my husband who noticed I could no longer remember my name and they realized I was going into shock. I hadn't been given so much as an aspirin. I almost never cry.
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Oh great God in Heaven, I would have been screaming at the top or my lungs!!!!
 
I fortunately have not encountered the level of insensitivity, callousness, and inappropriateness related here with customer support.

What has been more common in my experience has been a tendency to minimize problems, or confuse, deflect, or distract customers from concerns or issues. They have a variety of techniques for doing this. Perhaps they will put you on hold for extended periods of time, shuttle you from one service rep to another, or connect you with someone whose faint voice is incomprehensible or thick accent is impenetrable. Their ultimate goal is apparently to wear you down so that you eventually give up… 📞😖
 
Remy said:
I number of years ago I applied at and was interviewed for the methadone clinic. I didn't get the job. It paid poorly but I wanted out of my job. My solution was to go part time. Not sure about the wisdom of that with increased property prices in my area.

Back on track: The thing was, everyone working there was very young. Perhaps they didn't think I'd fit in or have any compassion for the clients. Yet how could they understand I have a lot of compassion. While I may not trust this part of society, I know many of them probably have trauma and abuse in their childhood or young life. There are often reasons people turn to drugs. I turned to food. But I can't tell them my own history in a job interview.

I think some young people don't have much compassion. It might come with age. I'm not sure. I had less when young myself.
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Yeah, I tend to agree. I think it was really just idiot kids. And, in particular, my guess is that it is one call center.

But, you know, someone from the company should get in there and lay down the law. For several reasons. One, its a business. And I do not want to pay for a service, where as an added bonus, I get some kid playing a prank or being nasty. If they want to have kids being nasty to me, then give me a 30% discount, and the kids can call me anything they want.

And then, for the kids themselves...some kids play practical jokes, then move on and become adults and that is the end of that. But some folks, who do not get reprimanded, take that as license and then go into the adult world and do a lot more than just yell at some adults. They do destructive things, dangerous things and then into criminal things.
 
Blessed said:
Some stranger on the phone does not bother me. What bothers me is that some of our doctors do not take us seriously. Example, going to the GP for a year for hip pain. Finally sent to the ortho after I had no more reflex response in the knee on that side. MRI, I could not even lay still to have it done. Had to do it under sedation at the hospital. Ortho says, your hip is totally gone, shattered, I don't know how you even walked in here. I burst into tears and knew I was finally going to get some help. Total hip replacement the next week. I told the doc the surgery was like being on vacation compared to the pain I had before it.
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you are preaching to the choir here. Endless horrible experiences with doctors. Including very dangerous ones.

My wife's Dad was dying of brain cancer. Left him on a gurney, in a hallways for 48 hours!
Gave him the wrong cancer medication!
Fell out of his hospital bed twice (that only happens because the nurses don't pay attention and keep the guardrails up.
Second fall was what cascaded him into death. Yes, death. And in a normal world, we should have been able to sue that hospital into bankruptcy. In the real world...good luck suing a hospital and defeating 100 Harvard trained lawyers that work for the parent corporation.

So, anyway, yes, you are right. That one call was hardly the big issue.

And, more deeply and nuanced...the reason I got so upset about those jerky kids...is because, these experiences are happening more and more...across the board. And not just with language, but with dangerous situations, like medical care.

If I had not had a slew of horrible and dangerous experienced with medical care and other serious issues, I don't think the interaction with the jerky kids would have bothered me at all.
 
Fyrefox said:
I fortunately have not encountered the level of insensitivity, callousness, and inappropriateness related here with customer support.

What has been more common in my experience has been a tendency to minimize problems, or confuse, deflect, or distract customers from concerns or issues. They have a variety of techniques for doing this. Perhaps they will put you on hold for extended periods of time, shuttle you from one service rep to another, or connect you with someone whose faint voice is incomprehensible or thick accent is impenetrable. Their ultimate goal is apparently to wear you down so that you eventually give up… 📞😖
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Yes, they call this "corporate management strategy" and they teach this lunacy to people. Like it is a legitimate, appropriate course of action, just because they develop literature for it, like it is some academic course.

When will folks wake up? It is very simple. There is behavior that is good and moral and helps people. And there is behavior that is wrong and immoral and hurts people.

And I don't care how the issues are portrayed as being a "business model" or something. That is just a scam to do wrong and pretend it is ok.

It's not. It never has been. It never will be.


Now, in the real world of business, sure, you really can't be saints.

But there are basic lines that people should not cross. And this idea of "business" seems to give people an excuse to be as abusive as they want, any time they want.

It is one of the major forces ruining our society.
 
Della said:
I often have trouble with that. When I fell and broke my femur, my tibia, knocked the knee cap out of joint and tore all four big ligaments, the ambulance took me to the hospital where I was x-rayed and then three or four hours passed, surrounded by nurses and doctors who passed around my x-rays talking about what an amazing, "catastrophic" injury it was while trying to get me scheduled for surgery in one of the big hospitals in Columbus. It was my husband who noticed I could no longer remember my name and they realized I was going into shock. I hadn't been given so much as an aspirin. I almost never cry.
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Here's a gem.

Walking in a parking lot in 2015. Run over by an SUV.

Took me to the emergency room.

They barely did any testing on me.

I could not move my arms.


They said "I was just sore." They had the friggin' police report in front of them. The driver was charged at the scene.

And, of course, later medical testing revealed that I had multiple, very serious injuries.

THEY JUST FLAT OUT REFUSED TO TREAT ME!!!!!

Took me 2 - 3 months after the accident to start getting some decent medical care!

We sent a man to the moon and we can't treat someone in a car accident???


Oh, and spare me the spin that pretends to justify that.
 
This is probably minor, compared to some of the catastrophes described above. But more and more, when I call "customer support" for help with anything, I get a support person whose accent is so thick that it's almost impossible to understand what they are saying. I have to keep asking them to repeat themselves, and do a lot of guessing depending on the context.

I realize they probably have calls coming in from all over the world, but couldn't they hire at least a few people who can speak English with a clear accent that is understandable to Americans, Canadians, British people, etc.?

Also, I don't need to keep hearing how sorry they are that I am having whatever the tech problem is that I am calling about. I didn't call them for TLC and sympathy, I called for tech help! Often, they are obviously reading from a script.
 
If a your call is started with “we record this conversation for training purposes”, ask to speak to a supervisor and then tell them to listen to the call. Even if it wasn’t being recorded, you had every reason to ask for the Supervisor @JonSR77 No anger needed, just relate the story for the companies information and the employee’s education.

Actually, asking for a supervisor or more senior level usually gets you transferred to someone who does speak English. I think we’re trained to feel guilty because we’re being rude to the person who it’s so hard to understand.
 
Since this nonsense happened more than once, maybe you should speak to somebody in charge. I did consider @Jules that she may have thought the term "Charlie horse" was funny and was laughing at that, not at the pain. But that still doesn't excuse the lack of empathy and professionalism she exhibited.
 
A national food/drug chain tried to put through a prescription which Medicare refused to pay, and I did not receive the medication. The second time this happened, at the same business, I decided to have a chat with my insurance to see what to do as it seems they are slamming through unfilled prescriptions just to see what sticks. After explaining what happened, I was placed on an endless hold until I finally gave up. When businesses ask to see your prescription think twice. The same thing happened when we went to Target to inquire about the cost of shingles shots, took our insurance cards to "run through the system" and billed them even though we decided not get the shots because so little was covered.
 

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