Grrr... why do important business sites lose data?

J

JBR

Senior Member
Location
Southern Canada mtn. valley, tad west of Rockies
Identity name and/or password to be specific, that sort of data. Even though such sites claim they'll save one or the other of these on the site, so I can expect to have an easy time when I open the site again to use the system.

It was bad enough when Amazon Canada wanted me to change my password about once a month. That has not been the case in recent months. But...

What I've noticed repeatedly is that my bank has not only downsized its human personnel in the local branch, down to a skeleton staff. But also that its online banking system continually, like every week or two, doesn't show my client-card number, though I've checked the box for it to do so many times in the past. So I have to go get my wallet to read my 16-digit number and key it in again.

Okay, and also... Our home-insurance company's site completely forgets my identity. And my essential data (stored in my laptop) doesn't work when I apply it to the company's client page. Result is: I've started all over again at least twice with this insurance company's site. And now I have to do it again!

The digital-systems world & AI making things simpler & friendlier for us?? A real load of bullshucks I think😡😖
 

Do you accept cookies from the sites you're having issues w?

The 2 medium size banks I've dealt w have inferior sites compared to the JP's of the world, but they are sometimes non-responsive when you need something, hence the need to do some banking at small and medium size banks.
 
You keep hearing its N.K. to fund their missile nuke issue. Remember the 80/90's and Don't put me on hold, oh dam you put me on hold and my battery is dying in this wireless phone. I got to the point I quit phoning. Hated talking to someone in South America like Columbia /Venezuelan or someplace down there. Still avoid them. It's probably Chinese Proxy. Most likely right here in the states or wherever it's happening. Now Ai are constantly trying to break in, get into what I wish to do online. Its a war, put on the steel helmet.
 
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JBR said:
Identity name and/or password to be specific, that sort of data. Even though such sites claim they'll save one or the other of these on the site, so I can expect to have an easy time when I open the site again to use the system.

It was bad enough when Amazon Canada wanted me to change my password about once a month. That has not been the case in recent months. But...

What I've noticed repeatedly is that my bank has not only downsized its human personnel in the local branch, down to a skeleton staff. But also that its online banking system continually, like every week or two, doesn't show my client-card number, though I've checked the box for it to do so many times in the past. So I have to go get my wallet to read my 16-digit number and key it in again.

Okay, and also... Our home-insurance company's site completely forgets my identity. And my essential data (stored in my laptop) doesn't work when I apply it to the company's client page. Result is: I've started all over again at least twice with this insurance company's site. And now I have to do it again!

The digital-systems world & AI making things simpler & friendlier for us?? A real load of bullshucks I think😡😖
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I would try calling the bank and explain your problem to them, see what happens. I have had to call several of my sites that are important to ask them questions about their web site. Most of the time they can help. Same with the insurance co.. Have you tried that?
 
No way would I have a site save my password. My browser asks me sometimes if I want to do that. I always click Never. I'm also very happy that my financial institutions do not readily display my full account numbers. Once you clear your cookies, the convenience of pre-filled information goes away. I'd rather deal with inconvenience than make my accounts to easy to access. I also have two factor ID (2FID} on my accounts, but lately I noticed that when using the apps, 2FID is not requested.
 
Paco Dennis said:
I would try calling the bank and explain your problem to them, see what happens. I have had to call several of my sites that are important to ask them questions about their web site. Most of the time they can help. Same with the insurance co.. Have you tried that?
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Thanks, PD. The local bank branch doesn't have staff to deal with this, so I'd be talking with someone somewhere else. I suppose such a person, if I got a call back in response, might have some way of dealing with the situation.

The insurance system is something I dealt with this way twice before, and it was extremely difficult to reach someone to actually advise me... or attempt to do something about it. The first time, I finally did reach somebody and he promised to straighten thinks out. He excused himself while he briefly attended to something, and apparently put the phone down, and never came back. I mean I waited a long time, to no avail! 😧😂 😵‍💫
 
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"Capitalism is an exceptional belief that the activities of the most vile scum,
driven by the most base motives, will somehow be for the benefit of everyone"

(c) John Maynard Keynes
 
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Not sure what's happening with the websites you're having problems with, @JBR. It sounds like you're clearing (deleting) any cookies those sites may have set, so your settings are not remembered by those sites.

As to AI, that's a whole other thing. Websites can be programmed to do all sorts of things — and have for decades — without resorting to AI.
 
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JBR said:
Thanks, PD. The local bank branch doesn't have staff to deal with this, so I'd be talking with someone somewhere else. I suppose such a person, if I got a call back in response, might have some way of dealing with the situation.

The insurance system is something I dealt with this way twice before, and it was extremely difficult to reach someone on to actually advise me... or attempt to do something about it. The first time, I finally did reach somebody and he promised to straighten thinks out. He excused himself while he briefly attended to something, and apparently put the phone down, and never came back. I mean I waited a long time, to no avail! 😧😂 😵‍💫
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Yep...I dread having to call ANY business these daze. I have actually switched to expecting long delays, messed up menu's, never speaking to a human, and being cut off. That way I patiently try again. :) I give it about a 50/50 on getting the mess straightened out. I think it is the feeling of "dehumanization" that gets to me. We are a number, of one's and zero's...no more eyes or voice or thoughts. That IS the best business model to make profits. As numbers we can be instantly connected to the cloud of numbers that organizes and scans the numbers you represent.

What could go wrong? @papa tiger ( liked your quote ). When your as far down the ladder of needing attention, you as a human, have disappeared. It think banks are tracking your money they have lent out, and have AI trying to glean 1/100th of a cent in transactions that are occurring almost simultaneously all over the globe. You can't pull your actual cash out of the bank anymore. It would cripple you. More than half our money is floating around in hoosville.

Some places go out of their way to put on the friendly face. I have a few that I believe are actually connecting with me. But generally the receptionists ( human ) are trained to be as polite as they deem necessary and then on with dealing with your problem. It is weird that your local bank has no one you can talk to. What is it one those big bank's franchise stores/banks? :LOL:

Here's a number to call that will never let you down :)

 
Devi said:
Not sure what's happening with the websites you're having problems with, @JBR. It sounds like you're clearing (deleting) any cookies those sites may have set, so your settings are not remembered by those sites.

As to AI, that's a whole other thing. Websites can be programmed to do all sorts of things — and have for decades — without resorting to AI.
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If by Ai you mean Artificial Intelligence. We have been using it for a very long time. As for using the computer as a tool, which does our work for us, it was popularized with the personnel computer in the '80's. Now we all connected with this machine, with programmers using algorithm's in real time to route your data. It is our dealing with this over complex "cloud" that has everyone wondering what is what.

I think every website you visit is teaming with AI and it is up to each of us to choose/click which door we will open. :)
 
Devi said:
LOL. I don't think so. But you're free to believe what you believe.

There is standard programming (coding) of websites to lead you where they want you to go. They don't need to overthink it.
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Yep the the whole thing is in our head...the way we perceive it.

Don't you think the businesses are manipulating us to make a profit? Of course you do. Each of those clicks have been designed by programmers to channel what you perceive next and have the choice to do. Even login's require many different types. I let my browser remember my logins. I have noticed now that I have entered into Microsoft's and Google's world and I can login automatically to jump right into the cloud. I don't want to change your mind and I also think that certain steps on navigating the websites is simple instruction for sure. I do think we need to be aware of the trend to "herd" us in a direction that gets more money from us.
 
Sure. Businesses are generally in business in order to make money. However, paths through websites can simply be coded; no need to get something "thinking" in order to do that.
 
I use an app to store my passwords, etc. I also have a print out of all of them. I use my old desk top and my tablet, both have password records. So, when I log into a favorite business, I get the "password unknown" stuff. I had working passwords on two computers and a printout of the working passwords, But, now, they don't work. And you have to jump through hoops while singing "Dixie" to reset passwords, that nobody, but me can remember.
 
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Devi, thanks for joining in the conversation. I'll have to analyze my habits when it comes to certain frustrations. And I'll suppose your distinction between programmed "customer help" and AI is correct.

But I want to ask you, are you happier nowadays "communicating" with online computer systems when attempting to solve an impediment with the services of a ginormous company? Your experience may differ from mine. Overall, I find the loops, or the maze, or the dead-ends to be quite frustrating. I encounter these far too often.

Many times, you're offered check-boxes to characterize your problem or complaint, and down the several lists usually a box marked "Other" And sometimes you're actually given no way to precisely describe what the issue is, since the "chat" box that pops up after checking "Other" isn't really functioning, so it can't get a message to anybody. And it has been that way for days on end. And, I dunno, possibly weeks or months.

It's as though big businesses increasingly want to delay or fend-off dialogue or Q&A with a human. Or is the intent to wear down the inquiring individual until s/he will simply give up? If anything, I've found this situation to have become more widespread over the last decade.

And we, the customers or clients, are paying some executive at the top of the business's pyramid 100 or maybe even 300 times what the lowest level employee is being paid.
 
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JBR said:
Devi, thanks for joining in the conversation. I'll have to analyze my habits when it comes to certain frustrations. And I'll suppose your distinction between programmed "customer help" and AI is correct.

But I want to ask you, are you happier nowadays "communicating" with online computer systems when attempting to solve an impediment with the services of a ginormous company? Your experience may differ from mine. Overall, I find the loops, or the maze, or the dead-ends to be quite frustrating. I encounter these far too often.

Many times, you're offered check-boxes to characterize your problem or complaint, and down the several lists usually a box marked "Other" And sometimes you're actually given no way to precisely describe what the issue is, since the "chat" box that pops up after checking "Other" isn't really functioning, so it can't get a message to anybody. And it has been that way for days on end. And, I dunno, possibly weeks or months.

It's as though big businesses increasingly want to delay or fend-off dialogue or Q&A with a human. Or is the intent to wear down the inquiring individual until s/he will simply give up? If anything, I've found this situation to have become more widespread over the last decade.

And we, the customers or clients, are paying some executive at the top of the business's pyramid 100 or maybe even 300 times what the lowest level employee is being paid.
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I can see how that would be frustrating, to say the least.

Well, I'd have to say that the few online companies I've dealt with have been very supportive — however, they offer more than only an online list with boxes to check off.

Amazon.com — they're very helpful, and great about any returns or issues. (They'd have to be, since most of the products sold there are sold by others. Therefore, if word got out that they're being difficult, it would impact the whole company.) Returns are dealt with online, but you can also call.

My web host (where we upload our websites, set up email accounts, etc.). They not only have 24/7 phone support (that gets answered either immediately or within minutes of being on hold), but also an online "ticketing" system — forms that you fill out when you need help and where you can give a lot of information, and they get back to you on that ticket ... or you can call them after that.

I'm trying to think of anything else. I've used Walmart.com in the past, and have ordered all kinds food, tea, shampoo, etc. from websites, but I can't think of any issues that have caused me to fall into a dead end or loop.

I don't generally use online chat, since the few I've used seem to have pre-programmed answers that don't address what I need help with. Boring ...
 
Devi said:
I don't generally use online chat, since the few I've used seem to have pre-programmed answers that don't address what I need help with. Boring ...
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I agree... "boring" to say the least. I've resorted to it when I can't get a human on a customer-service phone who knows enough or has enough authority to help me.

My best experiences as a client or customer occur with locally owned businesses where I can talk with & get to know the people in charge. Big, remote retail or essential-service corporations, or bureaucracies, can be frustrating. And, in my experience, their online systems are frequently a definite part of that.
 

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