After you key in your account number, that you had to look up, then wade through layers of automated options, and finally get a live warm body on the end of the line they want your account number, address, name of your first born, and the color of the shirt you're you wearing. All that said it recorded for someone's training purpose. When the first CSR can't help you, look forward to all these steps again so that their manager can solve the world's worst problem. I think you get my point, it's a two hour labor of endurance to find out you just need to reboot it all for the third time.