A Kindle function problem on a Mac

J

JBR

Senior Member
Location
Southern Canada mtn. valley, tad west of Rockies
I very recently upgraded the operating system (to Sequoia 15.5) on my MacBook Pro. It's been functioning completely properly for the wide range of apps I frequently use.

Today, I ordered a new book (Kindle-version) from Amazon. The new book, which was delivered to my laptop swiftly in the usual way, could not be opened. So I could not start reading. I attempted to open the book, but I got a message to upgrade the version of Kindle that's on the laptop. I downloaded and installed the upgrade, and the upgraded Kindle app appears normal. But the book file still will not open.

I returned to the Amazon site, but I could find no option for reporting a book file that won't open — I suppose that's because the Amazon system has registered automatic feedback that the file was successfully deposited onto my laptop's drive.

Couldn't locate help. Amazon's general customer-service menus offer quite limited options these days. Any ideas about what I can do?
 

WheatenLover said:
Try going here. If your question isn't there, then ask one. Sign in first.

Amazon Digital and Device Forums - CA (General forums)

Amazon Digital and Device Forums - CA (for Kindle reading app Windows/Mac)
Click to expand...
Apparently these forums relate to devices sold by Amazon, not to the apps that one can download and install in a computer or other online digital device. As I related, my issue is with the Apple/Mac Kindle app and it's inability to open a Kindle that I believe should be readable on my laptop.
 

JBR said:
I very recently upgraded the operating system (to Sequoia 15.5) on my MacBook Pro. It's been functioning completely properly for the wide range of apps I frequently use.

Today, I ordered a new book (Kindle-version) from Amazon. The new book, which was delivered to my laptop swiftly in the usual way, could not be opened. So I could not start reading. I attempted to open the book, but I got a message to upgrade the version of Kindle that's on the laptop. I downloaded and installed the upgrade, and the upgraded Kindle app appears normal. But the book file still will not open.

I returned to the Amazon site, but I could find no option for reporting a book file that won't open — I suppose that's because the Amazon system has registered automatic feedback that the file was successfully deposited onto my laptop's drive.

Couldn't locate help. Amazon's general customer-service menus offer quite limited options these days. Any ideas about what I can do?
Click to expand...
This is the AI's response:

Check for Updates​

  • Ensure that both your macOS and the Kindle app are updated to the latest versions. You can check for updates in the App Store for the Kindle app.

2. Restart Your Mac​

  • Sometimes, a simple restart can resolve issues after an upgrade.

3. Reinstall the Kindle App​

  • Uninstall the Kindle app by dragging it to the Trash from the Applications folder.
  • Download the latest version of the Kindle app from the Amazon website or the App Store and reinstall it.

4. Check Security & Privacy Settings​

  • Go to System Preferences > Security & Privacy > General. Make sure that the option to allow apps downloaded from the App Store and identified developers is selected.

5. Reset Kindle App Preferences​

  • Sometimes, corrupted preferences can cause issues. You can reset the Kindle app preferences by deleting the preferences file:
    • Open Finder, press Command + Shift + G, and enter ~/Library/Preferences/.
    • Look for files that start with com.amazon.kindle and move them to the Trash.
    • Restart the Kindle app.

6. Check Console for Errors​

  • Open the Console app (found in Applications > Utilities) to check for any error messages related to the Kindle app when you try to open it. This can provide clues about what might be going wrong.

7. Contact Amazon Support​

  • If none of the above steps work, consider reaching out to Amazon Kindle support for further assistance.
Try these steps, and hopefully, one of them will help you get the Kindle app working again on your Mac!
------------------------------
By the way, you can also read the ebook on Amazon.
 
Did you try removing the kindle book file off your reader (put it back into the cloud) and then download it to your device again? Sometimes the files get corrupt when they are transferred. Otherwise if that fails if you can try downloading it to a different device like maybe a laptop running the kindle app. If that still fails then the book file might be bad on the server. Not sure where to go from there.
 
Thanks to all of you for your posts. Yes, it is now working properly for me.

Turns out, suggestions about trashing Kindle and starting fresh indicated the right strategy.

Actually, while I thought the download and installation yesterday would overwrite the version of Kindle I already had, it didn't do that. I learned this when I started fresh, and again downloaded the Kindle app from the Apple Store. Because, having done that, everything played out differently. Now I can open and read the new Kindle book I'd purchased.
 

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