15 Items or Less. I Went Over And Heard About It.

Remy

Remy

Well-known Member
Location
California, USA
Another WINCO Foods story. I've mentioned I do like self checkout and was at WINCO. 6 self check stations, 3 take debit only, 3 take cash. One cash was closed. I was checking out and a woman loudly exclaimed "you need a sign 15 items or less, he has more, she has more, she has a ton of stuff (me) I'm in a hurry, it's called common consideration." The nice young worker at self check said something to her like "it's about 15 items" She shoots back "now I'm being put down for saying something."

Yikes. I actually counted each item I had as I bagged them: 21. Yes I was over. But I counted each item individually including 2 apples, 2 tomatoes, 4 individually wrapped bulk fig bars. Had I put these items in bags, which I didn't, I'd have been closer to the 15 but since I left those individual, I was over. I have to watch it in the future though, because I don't want the wrath of another one of those customers.
 

Here it used to be 12 items or less, and there was always those who would complain about an extra few things.. and I've even known the cashier to turn someone away for having one or 2 over the 12... they've done away with those checkouts now... and replaced them with self checkout tills... In a supermarket that might have 30 normal attended checkouts, now there's usually only a maximum of 3 manned.. and the rest are self service.

If you go late to a supermarket ..after 9pm usually there are no manned checkouts at all..
 
i find people to be so rude in the instances of self checkout ...
at a Winco i went to had a family do a whole basket full of stuff each member of family using a different machine 4 in total .... so each person probably had about 15 items but together they had a whole cart

generally the stores do not enforce anything anymore...........
when counting i do not think people tend to count produce individually like 6 bananas instead of a bunch ......
If this person was in a hurry perhaps she will learn to pace herself better and give herself more time ....
 

@Jeni I have heard them turned away before if they go with too many items, the person working at the self checkout will kindly tell them they have to go through regular check out.

Yeah that family was pulling something to get through.
 
hollydolly said:
Here it used to be 12 items or less, and there was always those who would complain about an extra few things.. and I've even known the cashier to turn someone away for having one or 2 over the 12... they've done away with those checkouts now... and replaced them with self checkout tills... In a supermarket that might have 30 normal attended checkouts, now there's usually only a maximum of 3 manned.. and the rest are self service.

If you go late to a supermarket ..after 9pm usually there are no manned checkouts at all..
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Wow, it hasn't gone that extreme here. Yet. Though I did go to a super Walmart a couple of months ago (not in my town, we don't have one) and they had most as self. I could tell that some of the former regular check outs had been converted to self check out. I thought they went overboard with the self checkout. My stepfather, for example, says he doesn't know how to and doesn't want to use them.

The Walmart in my town only takes cards at self check out. Most here are open 0700-2300.
 
Remy said:
@Jeni I have heard them turned away before if they go with too many items, the person working at the self checkout will kindly tell them they have to go through regular check out.

Yeah that family was pulling something to get through.
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i worked in a store with these and although i did remind people this is suppose to be X amount of items and under ...... we were told not to tell them to get into another line....
Most attendants i have seen do not turn anyone away from it..........it is a hassle though as the attendant really need to look at if all items are scanned etc.........
they have these in the Costcos here and that is insane people with those huge pushed flat carts think they can do a huge load ... they physically can but it does slow the process for all others.........
 
@Jeni I haven't had a Costco membership in years but I'm surprised to hear they have self check out there.

Once at Safeway I was totally targeted by the attended who seemed convinced I had not scanned the cat litter. I had of coarse but put it back in the cart.
 
Remy said:
I had of coarse but put it back in the cart.
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Yes, I think that is one of my least favorite parts of self-checkout, I always feel I will be suspected of theft, the machines are always fussing and calling the attendant either because there wasn't anymore bag space so I put some of the bags into a cart, or because an item is so lightweight the machine doesn't believe I put it in the bag, or something pushed on the bag spot and the machine is thinking an item was bagged without being scanned. It is not a nice experience.
 
HoneyNut said:
Yes, I think that is one of my least favorite parts of self-checkout, I always feel I will be suspected of theft, the machines are always fussing and calling the attendant either because there wasn't anymore bag space so I put some of the bags into a cart, or because an item is so lightweight the machine doesn't believe I put it in the bag, or something pushed on the bag spot and the machine is thinking an item was bagged without being scanned. It is not a nice experience.
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I find at Safeway they are kind of militant. Or if I need the attendant, they are paying no attention and chatting with someone. It seems to be one extreme or the other. The employees at WINCO are actually much better. I don't feel like a suspect there.
 
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This is so weird. I was just going to start a thread on this.

I was at the grocery store the other day and there was an elderly woman in the Express Lane that must have had 30 items in her cart. I thought about saying something and then I realized I had all the time in the world and didn't want to ruin my day and hers. She was pretty feeble, so why should I confront her? I ended up moving to another lane and checked out the same time as she did.

This is one of my pet peeves, but for me it is really not worth the aggravation and stress to call someone out. I do understand those that are working and need to move through quickly. That would have been me several years ago, and I would have been confrontational. These days, not worth it.
 
@dseag2 I agree, I'm not about getting confrontational either. Another favorite is someone who takes 5 minutes to write a check. That's rare anymore as most people don't write checks in stores anymore but once in awhile I'm behind one.

I wonder if this woman didn't realize she was in the express lane perhaps?
 
Could be. And my previous encounter was with an elderly gentleman who wrote a check, so you have mental telepathy. :ROFLMAO: I've just learned that my time in the grocery store eats up the time I could be spending at home.
 
It seems that someone in the express lane with more than the maximum items is pretty common. But, an extra minute or two of "wait" time, is not that upsetting....to me. What bugs me is the frequent lack of checkout lanes being open, due to the lack of cashiers.

And Then....we stopped by a Walmart in a larger town a couple of months ago, and All their checkouts were Self Service. Can you imagine someone with a full cart having to scan and sack dozens of items? That would take forever. We made a mental note to Never stop at that store for more than a half dozen items.
 
dseag2 said:
This is so weird. I was just going to start a thread on this.

I was at the grocery store the other day and there was an elderly woman in the Express Lane that must have had 30 items in her cart. I thought about saying something and then I realized I had all the time in the world and didn't want to ruin my day and hers. She was pretty feeble, so why should I confront her? I ended up moving to another lane and checked out the same time as she did.

This is one of my pet peeves, but for me it is really not worth the aggravation and stress to call someone out. I do understand those that are working and need to move through quickly. That would have been me several years ago, and I would have been confrontational. These days, not worth it.
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I rarely, if ever, use the self checkout, I generally use a live cashier. But, I always count my items if I intend to use the express lane, if there is any doubt at all, I will move to a regular lane. I have seen people in front of me with a cart that had more than the required amount of items, it is annoying, but I never called anyone on it. I figure that's the job of the cashier or store employees.
 
Remy said:
@dseag2 I agree, I'm not about getting confrontational either. Another favorite is someone who takes 5 minutes to write a check. That's rare anymore as most people don't write checks in stores anymore but once in awhile I'm behind one.
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I usually pay at the supermarket with a check. Many times I write the check out at home and fill in everything except for the exact dollar amount. If I go to two stores that day, I will move out of the way in an aisle and fill out my check before I even get near the cashier lines. In my opinion, it's the only considerate thing to do.
 
SeaBreeze said:
Many times I write the check out at home and fill in everything except for the exact dollar amount.
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You don’t sign it, do you?

I’ve never noticed any limits on self-checkout. Good thing I almost always buy small quantities. Walmart has a big cutout of a short woman pointing left for a few items, a tall man pointing right for a full cart. There’s no clear definition of number. If I have a large quantity to buy, I order online and pick up.

One store had a regular line with a limit of 12 items and two women were in it with a full cart. Every customer was grumbling and the cashiers just had to shrug.

Somebody with a few too many items doesn’t bother me. There are more important issues in life.
 
I use the self-checkout at Walmart for my weekly shopping. No limit. Better than standing for 20 minutes at the cashier line. I have always ignored people complaining.

The madder they get the more satisfied I become. I hear everything though. Haha nothing you can do about it so go on yelling dope. I used to write checks and took my time doing that too.

Stepping into my personal space is another matter, no one has ever done that though. You must learn patience Grasshopper. If your house is burning down don't stop at the market to get a few things first.
 
Judycat said:
I use the self-checkout at Walmart for my weekly shopping. No limit. Better than standing for 20 minutes at the cashier line. I have always ignored people complaining.

The madder they get the more satisfied I become. I hear everything though. Haha nothing you can do about it so go on yelling dope. I used to write checks and took my time doing that too.

Stepping into my personal space is another matter, no one has ever done that though. You must learn patience Grasshopper. If your house is burning down don't stop at the market to get a few things first.
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How do you use checks at the self check out? I never liked using them and had an awful time the last time I tried to use one at Walmart...to save time (uggh!) I wound up wasting time. Now I have learned to use them...had no choice because our local supermarket only has self check outs available when they first open. I usually go early in the morning to avoid lots of people.
 
I only use a manned checkout if there's no queue, otherwise it's self service. The self service tills cater for both baskets and trolleys. The only slight inconvenience comes when an item such as alcohol has a security tag that has to be removed.
I doubt if many places accept cheques these days, although some small shops are 'cash only'.
 
OneEyedDiva said:
How do you use checks at the self check out? I never liked using them and had an awful time the last time I tried to use one at Walmart...to save time (uggh!) I wound up wasting time. Now I have learned to use them...had no choice because our local supermarket only has self check outs available when they first open. I usually go early in the morning to avoid lots of people.
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I used to use checks at the cashier before I got a debit card to use at the self-checkout. I never thought I'd use self-checkout either but one day I decided to try and the attendant helped. I enjoyed it so much I use it all the time now. Sometimes the machines lock up for everyone. Sometimes my terminal wants me to call an attendant for no reason. I tried using self-checkout in another store and the terminal wouldn't approve my card, so yes, it is a pain sometimes.
 

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