Peter Principle?Someone has risen to their level of incompetency.
Oh yeah...I meant to agree with you about that part. Some businesses definitely are not as on the ball as they used to be and should be. I don't know if their employees aren't being trained properly, they are short handed or what.
Yep!Peter Principle?
That's their normal business hours. Their usual abnormal business hours are 8:30 am to never.When I was trying to contact them, I would get a recorded message, "Our normal business hours are 7:30 am to 4:30 pm Monday through Friday." It was almost 8:30 am when I was able to get through.