Wondering where one got caught

. Just got involved in applying for survivor's pension including my own. Everything was fine but having worked as a public servant, and used to type and deliver loads of "Acknowledgement of Receipt" letters, I'm appalled at the lack of progress/information on how things are advancing or even what each amounts are!!!
LOL! It's seems today the excuses for delays are a) the Pandemic; b) some sort of backlog or (our current situation) a backlog due to a major postal strike. The last two days this year 23-24 December. I got various checks through the posts but no information as to what each of them was about. Strange!
Then, found the link for Direct Deposit Forms, filled them out for each account numbers and know that next two due around 28 December, but no confirmation that forms have been received. However, the second November check is missing. No concrete info as to where it is but feel it's stuck in the postal quagmire

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Same situation with a bank and retirement savings plan as survivor. They stated on their site that it takes 65 days (which I'm assuming ARE under normal conditions). However, as previously mentioned, the Pandemic seems to be the constant excuse these days.
Regarding this, it's been more than 65 days that they've received it. I've given email address, home phone and mobile number, all the proofs and certificates required, and included home address. I even left a phone message a few weeks ago. Nothing!!!! I find this lack of no communication simply annoying.
Seriously, upset to see that at our end, we've got to hurry up, send everything in triplicate, include this, that and the next thing. But then, we've to wait ad-nauseatum for them to move a finger. Sorry, venting as it's really unnecessary for them to act that way, as a bank we put our trust in them but they seem content to just follow the procedures, which I understand, but why not gives us a heads-up about what's going on with the situation at hand.
I'm assuming that banks are still working with minimal staff since Pandemic lockdowns? Anyone else been through this?