Hacked, or Maybe Not

Jules

Jules

SF VIP
Background. I have a drugstore loyalty card. Last week, the 30,000 bonus points worth $30 if I spend too much ($100+) in the beauty department didn’t happen so the very nice clerk there tried to help me. Neither of us could get the app to work. She assured me that I would get them if I sent a request to their online site. So I did.

First response from No-reply said they’d be in touch soon; they were very busy.
Second response from No-reply said
“In order to process your request, kindly respond back with any additional information requested by our team.
To respond with more information or questions, you can reply to this email. We kindly ask that you do not delete or change the reference number in the subject line of this email.”
Third response from No-reply also included
“If there is no response after 4 days, we will be closing your case.”

Considering they didn’t ask for any more info, there’s nothing to respond to and no way am I responding to a No-reply address. There’s a bit more in the address but I won’t put it here.

Bottom line, I’ve decided to return everything I bought for a refund. I’ll forgo the $30 bonus points. If this is how they handle a problem using what is probably AI, I don’t want to jump through hoops. If this really is their customer service department, then they need to change their email address. I don’t reply to No-Reply addresses.

The other thing that throws me off is my Customer Loyalty Number. It doesn’t seem to be the same. I’m also going to give up all the points I have saved and totally delete my account. Maybe I was hacked, maybe I wasn’t.
 

Do they have a phone number for customer service hidden somewhere on the website (sometimes located in a 'contact us' link at the bottom of web pages)? When my grocery store did a similar thing to me (but at least the email saying to provide more info actually had a link to upload a screenshot of the receipt), I gave up after they didn't follow up and called, and the phone customer service gave me the credit.
 

When I went to the store, the clerk who I’ve dealt with for ages told me where to find the almost secret phone number to call them. I’ll do that tomorrow. She warned me that I’ll be on hold for a long time. I don’t have the energy to deal with them today. I did change my email password.
 
Jules said:
Background. I have a drugstore loyalty card. Last week, the 30,000 bonus points worth $30 if I spend too much ($100+) in the beauty department didn’t happen so the very nice clerk there tried to help me. Neither of us could get the app to work. She assured me that I would get them if I sent a request to their online site. So I did.

First response from No-reply said they’d be in touch soon; they were very busy.
Second response from No-reply said
“In order to process your request, kindly respond back with any additional information requested by our team.
To respond with more information or questions, you can reply to this email. We kindly ask that you do not delete or change the reference number in the subject line of this email.”
Third response from No-reply also included
“If there is no response after 4 days, we will be closing your case.”

Considering they didn’t ask for any more info, there’s nothing to respond to and no way am I responding to a No-reply address. There’s a bit more in the address but I won’t put it here.

Bottom line, I’ve decided to return everything I bought for a refund. I’ll forgo the $30 bonus points. If this is how they handle a problem using what is probably AI, I don’t want to jump through hoops. If this really is their customer service department, then they need to change their email address. I don’t reply to No-Reply addresses.

The other thing that throws me off is my Customer Loyalty Number. It doesn’t seem to be the same. I’m also going to give up all the points I have saved and totally delete my account. Maybe I was hacked, maybe I wasn’t.
Click to expand...
Hey, Jules which pharmacy is it if you don't mind me asking? Is it Shoppers Drug Mart?
 
With all this today, my email that I use for less important sites was locked. Too many attempted logins. Co-incidence - maybe, maybe not. That password is now changed.
 
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