I've had State Farm auto insurance for decades. Every couple of years, I visit one of these web sites that "compares" auto insurance, and usually find that I would save little or nothing by switching companies. About all I accomplish by checking rates is to get a huge increase in bogus e-mails and phone calls. Plus, I like the fact that SF has a physical human insurance agent nearby, in case I do need to file a claim....instead of calling an 800 number, and speaking to an agent in India.
My story about state farm is a might different. For years, I had state farm on the house and all my vehicles. Then, I got them to insure my tow truck and storage yard. Then, the wife opened a computer store next to the house with a breezeway in between. Well, agent came and made sure we got a business coverage policy.
Fast forward a couple of years. My house catches fire. (never want to see that again). Kitchen, dining room, living room, roof, and bathroom are all burned along with basement where main breaker box is located. Add to that, water and smoke damage throughout the rest of the house. Call good old state farm. Agent comes right away. surveys all the damage and leaves. Next day a large dumpster and a cleanup crew show up to gut the damaged stuff. Now comes the good part.
We have no electric until the wiring and main box are replaced so I asked him about what to do with the computer store. Now he says that having a breezeway makes the store considered part of the house, so no coverage there. (??? odd... they never said that when they came and wrote the policy). Next big shock. Total amount of their check is $66,000, of which $33,000 goes to the cleanup grew.

So, I'm supposed to have a house re-built for $33,000 dollars. (anyone priced what a kitchen alone costs?) Now, the house was insured with replacement cost coverage , so, if totaled, it would mean $175,000 dollars. Well, they don't consider it totaled and I'm stuck with a mere $33k to try and rebuild.
Needless to say, the next day all my insurances were changed to another company.
A postscript. I'm pretty handy and I tried to re-build, by doing all but the electrical ($10k) myself. I got some done, but, the problem of water soaked basement caused abnormal amounts of mold and the wife couldn't breath in the house unless the windows were open. Maybe someday I'll tell the story of what happened next, but, for now, that's enough.
