I probably cut my nose off to spite my face , what would you have done ?

I avoid TJMaxx like the plague. All their clothes wind up on the floor & people step on stuff. The same way at Marshall's. The customers are terrible & the store is understaffed.
 
I'd have done the same thing. My pet peeve is bad customer service. It happened time and time again that whatever a certain giant online retailer's "customer service" told me they would do did not happen. It happened time after time that products were misrepresented and that "cotton" shirt I ordered had probably never been within a hundred yards of cotton, those new pot handles exploded when they came in contact with heat, the new cord for my phone cracked and the casing on the wire fell off when I unrolled the cord, etc. A lot of this stuff I just let go. It wasn't worth the hassle, but my frustration level was rising.

The final straw was when one item in an order was broken during shipment. I contacted them by online messaging to see if they would replace or refund that one item. The rep told me "no problem", they would just refund the whole order and I could keep everything. I said, "are you sure, that does not sound right". Rep persisted, no, just keep it all, we will refund the entire order. I made a copy of that communication and held onto it. Then I received an e-mail, "how did the rep do?" I was supposed to answer right back that it was great, I am sure. Instead I ignored the e-mail and a few weeks later, sure enough, I started getting notifications to return the items.

I then suggested they review that customer service contact. Long story short, after some back and forth what the rep told me was eventually honored. I am not greedy and I did not set out to "get by" with something. I was just fed up and have to tell you, I did enjoy making them stand behind what the rep told me.
 
Beezer said:
The remote to my TV died.

I called the cable company and they wanted $30.00 for a new one. I said I'd like a free one as it was defective. They said no so I switched cable companies and they lost thousands of dollars in business from me.
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Nice thing about Comcast, at least the local office. The remote has failed twice. I take it in and they give me a replacement, no questions asked.
 
DebraMae said:
I'd have done the same thing. My pet peeve is bad customer service. It happened time and time again that whatever a certain giant online retailer's "customer service" told me they would do did not happen. It happened time after time that products were misrepresented and that "cotton" shirt I ordered had probably never been within a hundred yards of cotton, those new pot handles exploded when they came in contact with heat, the new cord for my phone cracked and the casing on the wire fell off when I unrolled the cord, etc. A lot of this stuff I just let go. It wasn't worth the hassle, but my frustration level was rising.

The final straw was when one item in an order was broken during shipment. I contacted them by online messaging to see if they would replace or refund that one item. The rep told me "no problem", they would just refund the whole order and I could keep everything. I said, "are you sure, that does not sound right". Rep persisted, no, just keep it all, we will refund the entire order. I made a copy of that communication and held onto it. Then I received an e-mail, "how did the rep do?" I was supposed to answer right back that it was great, I am sure. Instead I ignored the e-mail and a few weeks later, sure enough, I started getting notifications to return the items.

I then suggested they review that customer service contact. Long story short, after some back and forth what the rep told me was eventually honored. I am not greedy and I did not set out to "get by" with something. I was just fed up and have to tell you, I did enjoy making them stand behind what the rep told me.
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Excellent.. good for you..! ..and Yes I'm like you I'm wise to that ''how did they do '' mail before anything has been resolved so like you I always wait...
 
There was another example of poor customer service today. I picked up a dress watch in TKMaxx.. and because it was ''tied'' into the box by some tight plastic tie.. it was not possible for me to read the back of the watch to see if it was water resistant, so I asked a staff member.. She took the watch twisted it around read it and confirmed it was indeed water resistant.., so I took it to the desk, and asked the cashier to just double check , so she cut the tag off, and took it out of the box, and said ..''No, it's neither water resistant nor Stainless steel, there's nothing written on the back at all''.. I told her, that her colleague had just told me different, and she looked shocked.. , I tried to find the first assistant before I left the store, but she wasn't around.. but that's like your point DebraMae , nothing fit for purpose, even the customer service assistant today in TKMaxx.. and then again in HomeSense an hour later..
 
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I'd have done just what you did @hollydolly and would have also bitten my tongue off before letting fly with some choice words.

Send the email. Complain. The squeaky wheel gets the grease. Hey...they might decide to gift you the picture.

I'd be firing off another email to TKMaxx, just for good measure.
 
Georgiagranny said:
I'd have done just what you did @hollydolly and would have also bitten my tongue off before letting fly with some choice words.

Send the email. Complain. The squeaky wheel gets the grease. Hey...they might decide to gift you the picture.

I'd be firing off another email to TKMaxx, just for good measure.
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I'm a good girl, and I was very polite.. but it was very clear I was angry... and yes actually never thought of complaining to TKMaxx.. might just do that too
 
hollydolly said:
I spent over £200 .. and just as we stepped out of the door to the car ( about 6 inches).... one of the ornaments knocked against another and smashed to smithereens.. so the guy asks the manager if it can be exchanged.. and it was a flat NO because it happened ''outside the store'' ... , I explained that they were very fragile and that they hadn't been wrapped.. and it was only £7.. and I;d just spent £209.. .. and it was still a NO.. .. so in a fit of Pique, I said..OK.. now for the sake of that £7 and some goodwill, you can have all my £200 plus goods back that I just purchased .. and I took them to the till and had them all refunded.

Just irritated about the painting.. but principles and all that, given that I spend anything up to £500 or £600 in that store every year .. what would you have done ?
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Probably the same as you, but being old school I would have photographed whoever said no, gone home and waited until my temper soothed and then written, not e-mailed, written to the company's head office at Watford. The letter would be along the lines of your description of events, then add personal feelings, along with that photo and finish with: "A copy of this letter has been sent to: "The London Evening Standard."

Handwriting a cohesive letter gets results, emails are just too impersonal. The letter should be addressed to something like: "Customer Services Manager." You never know, someone might see sense and send you vouchers, it's worth a try.
 
hollydolly said:
Today at HomeSense I bought Christmas decorations and a large picture for over the Mantle.. exactly what I;ve been looking for , for ages..

The cashier didn't have any tissue to wrap the delicate ornaments up.. so I tried to carry them out to the car, while a male member of staff carried the very heavy Picture.

I spent over £200 .. and just as we stepped out of the door to the car ( about 6 inches).... one of the ornaments knocked against another and smashed to smithereens.. so the guy asks the manager if it can be exchanged.. and it was a flat NO because it happened ''outside the store'' ... , I explained that they were very fragile and that they hadn't been wrapped.. and it was only £7.. and I;d just spent £209.. .. and it was still a NO.. .. so in a fit of Pique, I said..OK.. now for the sake of that £7 and some goodwill, you can have all my £200 plus goods back that I just purchased .. and I took them to the till and had them all refunded.

I was just annoyed at the lack of any kind of goodwill, given that they had no wrapping paper in the first place.. and if it had smashed 6 inches inside the door instead of outside the door and witnessed by the store Sales clerk.. they would have let me exchange.. but .. no.. so I felt that making a stand by returning the goods.. and no further transactions in that store .. I feel they lost more than they bargained for..

I just took myself over to a different store, and except for the painting, I got everything and more there.. for 1/2 the price I;d just paid in HomeSense..

Just irritated about the painting.. but principles and all that, given that I spend anything up to £500 or £600 in that store every year .. what would you have done ?
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probably the same thing!
 
Jules said:
I’d send an email to Head Office.
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Yes, I was about to suggest contacting the owner or anyone in charge. A sales associate doesn't really give a hoot about customers; he/she is just there for a paycheck. Whenever I've been unhappy with products or services, I've always contacted the owner or main office & always got satisfaction.
 
win231 said:
Yes, I was about to suggest contacting the owner or anyone in charge. A sales associate doesn't really give a hoot about customers; he/she is just there for a paycheck. Whenever I've been unhappy with products or services, I've always contacted the owner or main office & always got satisfaction.
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this is an International chain of Department stores.. here in the UK , The US and Canada..
 
Same as what folks said above. I would have done exactly what you did. I might sorry for employees who have to treat customers rotten, but I don’t give second chances any more. One and DONE. More than one place has been crossed off my list for bad treatment.
 
hollydolly said:
Today at HomeSense I bought Christmas decorations and a large picture for over the Mantle.. exactly what I;ve been looking for , for ages..

The cashier didn't have any tissue to wrap the delicate ornaments up.. so I tried to carry them out to the car, while a male member of staff carried the very heavy Picture.

I spent over £200 .. and just as we stepped out of the door to the car ( about 6 inches).... one of the ornaments knocked against another and smashed to smithereens.. so the guy asks the manager if it can be exchanged.. and it was a flat NO because it happened ''outside the store'' ... , I explained that they were very fragile and that they hadn't been wrapped.. and it was only £7.. and I;d just spent £209.. .. and it was still a NO.. .. so in a fit of Pique, I said..OK.. now for the sake of that £7 and some goodwill, you can have all my £200 plus goods back that I just purchased .. and I took them to the till and had them all refunded.

I was just annoyed at the lack of any kind of goodwill, given that they had no wrapping paper in the first place.. and if it had smashed 6 inches inside the door instead of outside the door and witnessed by the store Sales clerk.. they would have let me exchange.. but .. no.. so I felt that making a stand by returning the goods.. and no further transactions in that store .. I feel they lost more than they bargained for..

I just took myself over to a different store, and except for the painting, I got everything and more there.. for 1/2 the price I;d just paid in HomeSense..

Just irritated about the painting.. but principles and all that, given that I spend anything up to £500 or £600 in that store every year .. what would you have done ?
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I have actually done that at a grocery store. I bought a lot of TV dinners, on sale, only to learn at check out there was a limit of 6. No where did it say that, so, yup, returned every single item I was buying that day. Came to about 150 dollars.
 
Pepper said:
In the states your store is called 'Home Goods,' and related to TJM
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PamfromTx said:
I love TJMaxx but amazingly I find more at Marshall's.
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TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense are all part of TJX Companies, Inc. In my area of the country, usually two of the first three share a common store (on different sides) and have common cash registers.
 
I find that HomeSense prices are usually on the steep side. Good for you, Hols, for sticking to your principles. I would have done the same. Ridiculous that they couldn't supply tissue for delicate items. Why
sell them then?!
 

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