debodun
SF VIP
- Location
- way upstate in New York, USA
On the advice of my attorney, I made an appointment with my home insurance carrier to get a new policy for the house I'm buying. There's a man and woman that work in that office. The woman assured me it would only take a few minutes and she'd have the papers all ready to sign when I got there. Well, she didn't and an hour and a half later she was till fumbling with her computer trying to get it to print. She had to keep calling the man over to show her how to do things. She's not a new employee, she's been there since I started with them 14 years ago. The the man would negate everything she tried to do or say which only confused her more. Her excuse was that they don't get many people that buy houses and don't mortgage them and she was used to writing those policies. I don't understand what mortgages have to do with writing an insurance policy.
Finally, I though everything was settled and I just received a phone call from her saying they forgot to get a check from me. I said that I thought they had set it up so they would take it out of my bank account like they do for my current policy. She said that the way she wrote it, that won't start until next year. You think they would have known that and told me whan I was in the office.
They wanted me to bring them a check right away. I told her that since it was their error, they should send someone to pick it up so I don't have to leave my yard sale. She said the man had left for the day, so she was the only one there and she couldn't leave the office. I asked if I could bring it next week. She said that they needed it today.
I never ran into what my grandfather would term a "schusslich" operation. What would you do?
Finally, I though everything was settled and I just received a phone call from her saying they forgot to get a check from me. I said that I thought they had set it up so they would take it out of my bank account like they do for my current policy. She said that the way she wrote it, that won't start until next year. You think they would have known that and told me whan I was in the office.
They wanted me to bring them a check right away. I told her that since it was their error, they should send someone to pick it up so I don't have to leave my yard sale. She said the man had left for the day, so she was the only one there and she couldn't leave the office. I asked if I could bring it next week. She said that they needed it today.
I never ran into what my grandfather would term a "schusslich" operation. What would you do?