Need help with my laptop, please

[senior chef]

Somehow I managed to foul up my HP laptop. I can not get in many sites (including my gmail account) because Google will not accept my last email address or perhaps because of it will not accept my password.
Does anyone have ANY idea of how I can fix it ?
PLEASE, HELP !

 

[JaniceM]

Somehow I managed to foul up my HP laptop. I can not get in many sites (including my gmail account) because Google will not accept my last email address or perhaps because of it will not accept my password.
Does anyone have ANY idea of how I can fix it ?
PLEASE, HELP !

Do you have some kind of recover-password option.. like to a different email address or your phone?

 

[Paco Dennis]

Clear the cache in your browser?

 

[oldpop]

Somehow I managed to foul up my HP laptop. I can not get in many sites (including my gmail account) because Google will not accept my last email address or perhaps because of it will not accept my password.
Does anyone have ANY idea of how I can fix it ?
PLEASE, HELP !

After a quick search I found this / https://www.lifewire.com/fix-it-when-locked-out-of-gmail-account-5220812 /. It may help.

 

[senior chef]

Clear the cache in your browser?

Sorry, but I don't know how to do that.

 

[Paco Dennis]

What browser are you using is it current?

 

[Devi]

Sorry, but I don't know how to do that.

This is where a search engine is your friend:

How to Clear the Cache and Cookies in Your Web Browser
https://its.uiowa.edu/support/article/719​

 

[senior chef]

Do you have some kind of recover-password option.. like to a different email address or your phone?

Not that I know of.

 

[JaniceM]

Not that I know of.

What happens when you click 'forgot password'?

 

[Knight]

Have you tried accessing your password manager on Google? If you used the manager your password should be there to be viewed.

 

[kburra]

Again, what browser are you using?

 

[senior chef]

Again, what browser are you using?

on this laptop, when I turn it on, I see ONLY a chrome icon and a file icon. So, I assume that I am using google chrome.

 

[senior chef]

What happens when you click 'forgot password'?

It asks for email OR phone number. I have tried all of the emails I have ever used. None of them work.
My cell phone died and I have forgotten my number

 

[Michael Z]

Sounds like you are using a Google Chrome browser. Try the Firefox browser - you can download it by searching for “Firefox download”. If needed, you can use your Microsoft Internet Explorer (or Edge) browser to do this search if Google has you all locked up.

 

[Farrah Nuff]

You can try this -
https://support.google.com/accounts/answer/7682439?hl=en&ref_topic=3382296

You might also get in touch with someone that you've called in the past and ask them what your phone number was.

 

[senior chef]

You can try this -
https://support.google.com/accounts/answer/7682439?hl=en&ref_topic=3382296

You might also get in touch with someone that you've called in the past and ask them what your phone number was.

I have located my cell phone number. It then asks me for my name. I type in my name and click "NEXT". That darn Google says , "The name does not match the name on the account. That's crazy !

 

[JaniceM]

I have located my cell phone number. It then asks me for my name. I type in my name and click "NEXT". That darn Google says , "The name does not match the name on the account. That's crazy !

If it won't accept your email address or your name, consider the possibility your account may have been hacked. I certainly hope not, that's a total nightmare.

 

[Farrah Nuff]

I have located my cell phone number. It then asks me for my name. I type in my name and click "NEXT". That darn Google says , "The name does not match the name on the account. That's crazy !

Yep, that's crazy for sure but I don't know how to fix crazy, sorry.
Best suggestion I have is to create a new account and be diligent
in keeping track of both your password and phone number you
use to set it up. You may thank your future self.

 

[senior chef]

If it won't accept your email address or your name, consider the possibility your account may have been hacked. I certainly hope not, that's a total nightmare.

I had this same problem once before. After waiting 2 days, google allowed me in.

 

[JaniceM]

I had this same problem once before. After waiting 2 days, google allowed me in.

I hope it works out for you this time, too.

 

[Farrah Nuff]

My laptop keeps overheating.. Suggestions anyone?

 

[Devi]

By the way, I keep track of logins/passwords in an address book. That way, should problems occur, we have them written down not on the computer.

 

[Purwell]

By the way, I keep track of logins/passwords in an address book. That way, should problems occur, we have them written down not on the computer.

I use an old fashioned Filo Fax for this purpose. It’s the most important book in the flat. It annoys me that everyone tells you not to write these things down when there is no way you can remember all of them.

Sorry OP, only suggestion for your problem is to make sure that you have not inadvertently typed a “space” at the beginning or end of your password. This has caught me out a few times, mostly when copy and pasting though.

 

[Devi]

@Purwell, okay. Gotcha.

I should clarify that what I meant by "an address book" is an actual book that you hold in your hand that you normally would use for writing down people's names, addresses and contact information.

So we're kind of on the same page. (pun)

 

[JaniceM]

By the way, I keep track of logins/passwords in an address book. That way, should problems occur, we have them written down not on the computer.

Similar here.. only I just use a small wirebound notepad. Neat and effective.