Worst Walmart Experience For Me. Ignorant if Not Stupid Employees(RANT)

Whatinthe, Don't just rant, email or call them, http://corporate.walmart.com/contact-us I contact places when I've had good service or bad. The WalMart near me is always neat and clean. Don't go that often. Have to say that some employees don't think that "the customer is right or should be given right of way. I've had managers at Macy's stand in the aisles talking and blocking the whole aisle. It's all over; not just WalMart. I've had Verizon call me to verify that I sent in a letter, yes, snail mail, to compliment one of their employees. Regarding Macy's, I took a pic with my cell phone of people trying to get around those managers and sent it to Macy's. I never heard anything but I felt better for contacting them.
 

steelcitiesgray said:
Whatinthe, Don't just rant, email or call them, http://corporate.walmart.com/contact-us I contact places when I've had good service or bad. The WalMart near me is always neat and clean. Don't go that often. Have to say that some employees don't think that "the customer is right or should be given right of way. I've had managers at Macy's stand in the aisles talking and blocking the whole aisle. It's all over; not just WalMart. I've had Verizon call me to verify that I sent in a letter, yes, snail mail, to compliment one of their employees. Regarding Macy's, I took a pic with my cell phone of people trying to get around those managers and sent it to Macy's. I never heard anything but I felt better for contacting them.
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There's an attitude (and it's all over, even in industry) that we're all replaceable. They don't advocate loyalty even in a lot of managerial positions. Mediocrity prevails. If everyone would begin complaining about things like poor service, in the long run, it may be helpful to the employees. They may figure out they need more employees or should schedule overtime.
 
Hoot N Annie said:
Hmmm. I wasn't sure what to do today, but having read this thread I think I'll make the 90 minute drive to Kona and go to Walmart. I love being part of the "unwashed masses". Or maybe I should go upscale and visit the Kona Target. Or Costco. So many choices.

Aloha & Have a nice day. :)
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Really:confused::confused::confused::confused:???
 

Carla is right. I find this attitude even in the work I do and it's frightening to say the least. Everyone can be replaced, employees are to be used to their end and then disposed of if needed. Not doing your job right is fine, as long as you are out on time and no one noticed that matters.

This is the work place and corporations of today.
 
Somewhat over a year ago my local Walmart had quite a lot of empty shelves. I hadn't been there in about 5 months and was shocked to see such emptiness. I found an email address and sent a letter asking what was wrong. I never got a reply.

The next week my son said he'd seen an article about Walmart cutting back on staff in our area, and that pallets full of merchandise were piling up in the back or the store, but there was no one to stock the shelves. The situation resolved finally, but for awhile there it looked as if they were going out of business.
 
I had trouble in the Pharmacy department a number of years ago. They were unbelievably slow and left customers standing in lines unreasonably long. When I commented on it one of the employees there basically told me to shut up or I would be banned from the store Needless to say, I never filled an other prescription there again. Just recently Walmart built a small mostly grocery store near us; my daughter and I shop there all the time. The store is clean, the employees unceasingly polite. The selection is not as great as the larger store, but truthfully, a lesser selection is less time consuming and is still more than adequate. Even the larger store is much better now - tho I don't patronize the pharmacy.
 
I worked as a night stocker one fall at our Walmart. On Black Friday, the manager's regional boss arrived before 5 AM and ordered everyone who had worked 12 hours already to stick around until noon and help out. So we were escorted to various departments and told we had to figure out how to fill all of our shelves. I did what made sense to me as there was nobody within three aisles. Managers were standing around drinking coffee of course. One young manager from another store came over and gave me the biggest ass chewing because some of the items were put in incorrect bins. I told him this was my first time working in this area, but that only made him madder. He spoke to me as if I was a moron. I left work at the first opportunity I could, and later when I returned to tell the head of HR that I was quitting, she said, "You'll never work at this WalMart again!" I don't think the culture has changed.
 
My worst Walmart experience was when a friend who is a confirmed Walmart shopper and I went into a store and I saw a big display of some boxed pots and pans sets I had been looking at, but at a better price. I got one of the sets and when I got to the register the price that was rung up was a lot higher than the display. When I pointed to the display, the cashier made a call and the manager had people take those pan sets out of the display, and he refused to honor my price at the cash register.

I didn't have a cellphone or I would have recorded the experience. It's illegal in my state to refuse to honor the price displayed.
 
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I've watched the growth and transition of Walmart for many years. Back in the 1970's and 80's...when Sam Walton was running the show, Walmart was a different animal than it is today. Sam was Very concerned about his employees and treated them well. When he passed away in the early '90's, and turned the operation over to his spoiled kids, things began to go downhill. I made several trips down to Bentonville, AK., when I was working, to assist in major installations of new computers, etc., and it was not unusual for Sam to show up and ask if we needed anything....and he usually bought us lunch, and often joined us at the table. When he began to open the Supercenters, he often made a trip to the new store and greeted customers, and made sure that everything was going smoothly. Sam was not a pretentious person, and usually drove a basic Chevy sedan....but everywhere he went, there was a black Suburban SUV with blacked out windows...with 3 or 4 heavily armed bodyguards, following closely...after all, even back then, he was a billionaire.

Not long after he passed, the atmosphere began to change, and his billionaire kids all wanted even more billions. I have seen good Walmarts, and bad. Where we live, Walmart is the only major retailer within easy driving distance, and our store is well staffed, clean, and a good place to shop. However, I have been to stores in some of the larger towns and that is not always the case. Our store has only about 8 checkout lanes, and they are well staffed, and we can usually get in and out with little wait. However, I have seen some of the larger stores with 20+ checkout lanes...and only 5 or 6 open..even during busy times of the day. I'm sure the difference is due to the management, and when those at the top are only interested in how much more money they can make, management often will cut corners to make themselves look good to the headquarters and major stockholders.

Walmart, and many retailers, presently find themselves increasingly locked into the battle between "in store" sales, and "online". I fully expect the day to come when retail stores are a rarity. Amazon and Walmart are the largest consumer goods suppliers, and once common stores like Sears and KMart are quickly closing. Walmart has reduced the prices on many items substantially in the past year or so, to better compete with Amazon, and in many cases, they beat Amazon, already. With such a "price war" going on, customer service is going to suffer. How it all shakes out remains to be seen, but from what I've seen, I think Walmart will surpass Amazon in most cases. The days of having great customer service are over...unless you shop at some of the pricier stores...Macy's, etc....and those stores are quickly headed for the same fate as Sears. A few years from now...and very few...online sales will dominate retail, and the big shopping centers and large retail stores will mostly be abandoned, or converted to apartments, etc.

http://www.businessinsider.com/walmart-vs-amazon-which-is-cheaper-2017-11
 
We have a great Walmart here. I don't go often but when I do the service is great, the deli items are fresh and delicious, and I love the service. There is a McDonalds there where I splurge sometimes to take home. Love Walmarts fresh salads . I go early even though its a 24 hour store, get what I need and get home. I don't like crowds so I don't put myself in them.
 
I don't have a Walmart nearby, and probably would never shop there if I did. But I have had some good experiences ordering a few items from them online. Their delivery has been very prompt, items are as advertised and well packaged, and their prices are always the lowest.
 
....This is why I shop at Target instead....unless I can't find it there, then I find myself at Walmart. I just don't buy anything I might have to return since the lines are veryyy long and veryyy slowww.
 
Sunny said:
I don't have a Walmart nearby, and probably would never shop there if I did. But I have had some good experiences ordering a few items from them online. Their delivery has been very prompt, items are as advertised and well packaged, and their prices are always the lowest.
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I price-shop among Amazon, Target and Walmart online. Walmart has a great online selection and good prices on food they don't sell in their stores (looks like they're borrowing the Amazon model because those things are sold through a variety of merchants), while Target tends to have the best prices on small appliances. Walmart and Target both require a $35 minimum order for free shipping, which isn't much. Walmart's packaging isn't anywhere close to Amazon, but I figure that will come with experience. They tend to throw canned goods in with no packaging between to keep them from banging around. I've had some things arrive with dents, nothing bad enough to return them.
 
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Walmart...Love it or hate it

WhatInThe said:
Rant alert! Just complaining.

I'm normally not a fan of or a basher of Walmart but I recently had my worst store experience in decades encountering some of the most ignorant, stupid and/or oblivious store employees on the planet.

First the place was a disaster. Dirty and aisles filled as in unwalkable with boxes of new merchandise. Was looking at items near an employee doing something with an electronic device. He was in front of items I was looking at. He wouldn't budge, offer to move, say excuse me or be done in a minute-100% completely ignored. Moved away looked at other stuff for a minute or two. Come back he's still there and did not budge or acknowledge me or other customers. Then apparently new employees were being trained/given a tour of the store and again the leader of the pack or newbies did not acknowledge me or other customers. It's like we weren't even there.

Then as I'm leaving a section of the store heading for check out I pass a security monitor flashing RECORDING-why the heck I was being recorded with plenty of real threats doing what ever I don't know. And again the filled aisles made the store like a maze. I was thinking about sending local code enforcement, fire department or representative of the ADA there. The final insult was at checkout. They had a price issue with one item for one customer-the line came to a halt for over 5 minutes in which they did not open other lines, cancel out that sale and take other customers.

It's just the blatant ignorance of the customer. I can handle attitude but when employees treat the customer/their reason for being as an inanimate object I can't handle that lack of professionalism and/or ignorance.
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Used to do 90% of all my shopping at Walmart.
I agree that their employees could use some kind of people skills training.
Their prices and selection of my cat supplies are the best around.I have noticed they no longer price match.
The customer service/return desk is always crowded,chaotic with 1 not so personable woman running the show that gives me the impression she treats everyone like they stole the item they're returning,in fact,my daughter in law,received many packages of newborn diapers at her shower,the baby was close to 10 pounds,she attempted to exchange them for a larger size and was eventually banned by the above mentioned employee for to many returns...
Dollar General is the biggest offender for having blocked aisles with merchandise cartons,dollies,you name it,I have walked out on more than 1 occasion due to being unable to access what I came for...and they are popping up like rabbits in every small town here in rural upstate NY.
 
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Giantsfan1954 said:
Dollar General is the biggest offender for having blocked aisles with merchandise cartons,dollies,you name it,I have walked out on more than 1 occasion due to being unable to access what I came for...and they are popping up like rabbits in every small town here in rural upstate NY.
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The Dollar Generals here are way understaffed. All the checkout people also stock the shelves. I always wait for at least one other customer to go to the checkout before I do, because I hate having the employees run all the way from the back of the store, where they are stocking shelves, just to check me out.
 
I remember the very first Walmart I ever shopped at. It was located right off of an expressway on the way to Houston, serving a small community. This was back in the early 80's. I couldn't believe how clean it was and how friendly and knowledgeable the staff was. Every department had a salesperson in it. Now, when I tell people about that store, they are incredulous. Walmart has become a place that I do not prefer to shop at, in larger towns. The larger Walmarts there are so poorly staffed that you need to be an expert in locating what you want because you rarely receive any help, since no sales staff are ever around. Smaller town Walmarts still are OK, but I have never found one to be as nice as that first one, so many years ago.
 

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