Your feelings about Amazon?

What I like about Amazon is the variety of products sold. They also introduce artisans and small enterprises from all over the globe.
They store a great amount of products from known stores like Eddie Bauer, Lands End, etc. It is a one place shopping.
The other thing that I like about them is that you can participate in a program that will give some of your money to a cause of your choice from the multiple organizations they represent.
You can choose to buy used products as well. (I never used that, but it is available)
I also noticed that I was able to use "Amazon Pay" on other websites instead of having to open up an account with them.
 

My favorite store! I placed an order Saturday and it is being delivered today. Up until five years ago, I also had an Amazon store so I understand how Amazon puts the customer first. Their brand was built on that. Easy purchases, easy returns and usually if I can't find it there I can't find it anywhere.
 
I use Amazon all the time, but always compare prices with other websites. Amazon is not always the cheapest. Sometimes Walmart carries the exact same item for several dollars less.

One feature I like about Amazon is the ability to return items at Kohl's stores for free. No box or label required.
 

After hearing complaints of Amazon customers being sold expired goods, CNBC enlisted help from the data firm 3PM which discovered that at least 40 percent of the sellers of Amazon's 100 best-selling food items had over five complaints about expired goods—everything from year-old Hostess Mini Brownies to Teavana tea clearly marked "not for resale."
Did Amazon Send You Expired Food? Here What You Should Do

MONEYWATCH

Amazon sued for allegedly signing customers up for Prime without consent​


UPDATED ON: JUNE 21, 2023 / 9:12 PM / CBS/AP
Amazon sued for allegedly signing customers up for Prime without consent

U.S. antitrust agency preparing lawsuit against Amazon - WSJ​

U.S. antitrust agency preparing lawsuit against Amazon - WSJ

FTC Slams Amazon with Lawsuit Over Prime Subscriptions: Here’s What You Need to Know​


FTC Slams Amazon with Lawsuit Over Prime Subscriptions: Here’s What You Need to Know

many many discrimination and retaliation suits look up like any company they have made improvements since earlier but that was forced not by public opinion not because treating people right was their plan

many awful descriptions on glass door from former or current employees
 
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Amazon saves me a fortune, I get all my coffee, tea bags, toiletries, cleaning products and some items of food plus anything else I need, all much cheaper than in the shops where I live, plus it’s delivered free, Long live Amazon ! (y)
 
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Jeni said:
After hearing complaints of Amazon customers being sold expired goods, CNBC enlisted help from the data firm 3PM which discovered that at least 40 percent of the sellers of Amazon's 100 best-selling food items had over five complaints about expired goods—everything from year-old Hostess Mini Brownies to Teavana tea clearly marked "not for resale."
Did Amazon Send You Expired Food? Here What You Should Do

MONEYWATCH

Amazon sued for allegedly signing customers up for Prime without consent​


UPDATED ON: JUNE 21, 2023 / 9:12 PM / CBS/AP
Amazon sued for allegedly signing customers up for Prime without consent

U.S. antitrust agency preparing lawsuit against Amazon - WSJ​

U.S. antitrust agency preparing lawsuit against Amazon - WSJ

FTC Slams Amazon with Lawsuit Over Prime Subscriptions: Here’s What You Need to Know​


FTC Slams Amazon with Lawsuit Over Prime Subscriptions: Here’s What You Need to Know

many many discrimination and retaliation suits look up like any company they have made improvements since earlier but that was forced not by public opinion not because treating people right was their plan

many awful descriptions on glass door from former or current employees
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The realities you pointed to, Jeni , they're no doubt real. But maybe most posters, being happy with Amazon, will not feel the urge to give those much thought.

I tried to take a balance-scale approach to my opening post on this thread. And, like many others who've posted, I have appreciated Amazon's convenience and usual promptness. Generally, that service is good. Exception being, if Amazon is depending too much on an outsource supplier, things can get kinked up: I'm wondering where my item is, or why they can't supply what I've already paid for.

But, generally, A is good to customers.

I think the issues you point to relate to more systemic things. Living like my wife & I do, on a small acreage, means we do a lot of physical-level stuff for ourselves. This involves equipment, and all sorts of hardware things (often, but, not always small ones). One want's those things right away, and the convenience must be local. I use the example of a hardware store, because of how important it is here. The couple who run our local hardware store know stuff. My wife can talk food-preservation or kitchen technicalities with the woman there, and I can discuss maintenance, building, even welding technicalities with the man. A huge system like A can't replace this... but because of product overlap could conceivably undermine such a local business.
 
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Was buying mail order photographic gear decades before the Internet rose. So Amazon was a natural progression.

Yesterday 9/3/23 after reaching the new $35 no shipping minumum, ordered for $39, six CR2032 lithium batteries, four 9v alkalines, 5 Gillette Mach3 razorblade refills, and 60 sticks of Wriggly Juicy Fruit gum.

Two days ago 9/1/23 had delivered thru Amazon for $41, a lightweight gray polyester front zippered hooded windbreaker with 3 zippered pocket shell, 2 inside open pockets, and a backup infrared shutter release remote for my A6000 Sony.
 
It pays to know that, with the exception of Amazon's own "Amazon Basics" products, all the items sold on Amazon.com are sold by others. That is, Amazon provides the platform for the sales, and does the shipping for those products marked "ships from Amazon". Each product will specify whether it's shipped from Amazon or the seller.

If it's shipped by the seller, that's out of Amazon's hands. It pays to check the shipping notation on any product you're interested in. Especially if it's both sold by and shipped from an outside company.

Given that there are zillions of products listed on Amazon, even those marked "in stock" (meaning they're at an Amazon warehouse), Amazon cannot possibly open and test every product. They will make it easy for you to return or swap items you're not happy with.

Wanna return a product? Log in to your Amazon account
- Amazon Sign-In
and go to Your Orders page:
- amazon.com/gp/css/order-history?ie=UTF8&ref_=nav_youraccount_orders
and click the Return or replace items button opposite the item you want to return and walk through the prompts.

You don't even have to talk to an Amazon rep about it; just walk through the prompts and do as they suggest.
 
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David777 said:
Was buying mail order photographic gear decades before the Internet rose. So Amazon was a natural progression.

Yesterday 9/3/23 after reaching the new $35 no shipping minumum, ordered for $39, six CR2032 lithium batteries, four 9v alkalines, 5 Gillette Mach3 razorblade refills, and 60 sticks of Wriggly Juicy Fruit gum.

Two days ago 9/1/23 had delivered thru Amazon for $41, a lightweight gray polyester front zippered hooded windbreaker with 3 zippered pocket shell, 2 inside open pockets, and a backup infrared shutter release remote for my A6000 Sony.
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Hey, Dave. I just wanted to say... I run the forum in "night mode", meaning dark. Since you post in blue, I can't read your posts until I highlight them. Just saying.
 
I just got an email from Amazon this morning advising their Amazon Key In Garage Delivery is being changed to Amazon Day With Key Delivery. Basically what this means is in the future Amazon shipments will only deliver on one specified day of the week if you want the delivery inside your garage. If you want a package delivered in your garage on any day other than your specified delivery date there will be an additional $1.99 fee per order. Just another way to take away services unless you pay an additional fee.

Then of course to opt out of this program it is very difficult to find where you make change to your account.
 
JBR said:
The realities you pointed to, Jeni , they're no doubt real. But maybe most posters, being happy with Amazon, will not feel the urge to give those much thought.

I tried to take a balance-scale approach to my opening post on this thread. And, like many others who've posted, I have appreciated Amazon's convenience and usual promptness. Generally, that service is good. Exception being, if Amazon is depending too much on an outsource supplier, things can get kinked up: I'm wondering where my item is, or why they can't supply what I've already paid for.

But, generally, A is good to customers.

I think the issues you point to relate to more systemic things. Living like my wife & I do, on a small acreage, means we do a lot of physical-level stuff for ourselves. This involves equipment, and all sorts of hardware things (often, but, not always small ones). One want's those things right away, and the convenience must be local. I use the example of a hardware store, because of how important it is here. The couple who run our local hardware store know stuff. My wife can talk food-preservation or kitchen technicalities with the woman there, and I can discuss maintenance, building, even welding technicalities with the man. A huge system like A can't replace this... but because of product overlap could conceivably undermine such a local business.
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I agree your post asked about feelings about A ...
as with any company i watch many customers who as long as they personally are either unaware or effected they simply do not care how the "sausage is made " so to speak.
 
Here goes... Recently, I ordered a leather belt from Amazon. Fairly simple style, good price, many choices among colors & lengths. The emailed receipt of successful payment came through in a few minutes. But after, it seemed to be taking forever for the email indicating shipment had been carried out, with expected date of delivery. This had happened once before when I'd ordered a kind of specialized book, and eventually I was told the book was no longer in print and they could not supply a copy (so, at long last, my credit card was reimbursed).

Anyhow, though it takes some doing on the A website to figure how to speak with a customer-service rep (a real, live human) by phone, I did manage to talk the situation over. This was 10 days after payment had been acknowledged. The individual's accent made her a little difficult to understand, but she did sound friendly and willing to help. Told her I thought I'd been waiting too long for notification of shipment, so I'd be willing accept a slightly different shade of brown for the belt, etc. The individual located the record of my order, and I was told that if I wanted a different color (which, honestly, I did not) I'd need to cancel the order, and reorder the other color.

It required five minutes of trying to make clear that what I'm actually wanting to understand is why nothing was shipped, and yet I'd received no notification of a problem. Finally the service rep said, "Okay, I can help. I'll release the shipment." I thanked her, but what on Earth did that mean? Why did it need to be "released"?

So, I started tracking. And the slow process of sending the belt way eastward to Toronto, then all the way across the country to Richmond (Pacific coast) is in process.:rolleyes:
 
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Just to preface this with...If you contact customer service and are answered by a C/A in India.. and cant understand them due to a heavy accent... then ask to speak to a Supervisor, you will be transferred to a Customer Rep in Your own country...

I've mentioned today on another thread and you asked me @JBR ..to mention it here on this thread.. and that is that I am a regular buyer on Temu..The Cheap Chinese shopping platform, for those who don't know.

I've purchased many things from there...some very good quality and great value for money and some dreadful rubbish, also cheap.

However what I do always is I cross reference the like for like Item from temu to Amazon... mainly tbh to get a proper review of the item, because Temu customer reviews are mainly nonsense and not helpful at all..

In doing so.. I have discovered that the Same identical items on Amazon are always more expensive , and sometimes as muh as 4 times as expensive...and that's on a Prime account.. which has free delivery.... bear this in mind however that Temu also had free delivery and you don't have to pay extra for it or take out a special membership to take advantage of it as you do with Amazon

After watching a consumer programme here in the Uk which compared what looked like identical electric items from Temu/ali Express /Shein..with those from Amazon.. they found almost without exception that the Electrical items are downright dangerous and have been the cause of many house fires worldwide. Particularly things like Tool Batteries.. Phone chargers, etc..

The other thing that was very concerning was that Faux leather clothing particularly leather jackets for adults and for children.. were very high in Antimony.... and ''silver'' jewellery found to be extremely high in lead..

here's a little excerpt from their findings.....

In the 30 minute programme she purchases many different items from the website and put them through rigorous testing, along with checking the legitimacy of products approved by external organisations.

She bought a silver effect necklace for £2.17, a gold effect chain for £2.97, and a children's jacket jacket for £11.09. None of the items listed any ingredients on the website.

Ellie sent these items off to a toxicology lab for testing to see whether the materials used in them were safe.

But the findings shocked Laurence Harwood, a professor of organic chemistry, University of Reading, who said he was 'very concerned' about the contents of the items.

The silver necklace contained 10 times more lead than is legally allowed in the UK. The gold chain also had the harmful metal in the clasp of the jewellery piece.

The clasp contained 17mg per kg of lead and another part had 26.7mg per kg of lead, much higher than what is permissible and two times more lead than what is allowed in the UK.

Professor Harwood said: 'When lead builds up in the body, often over months or years, even small amounts of lead can lead to serious health problems [such as] reduced sperm count, miscarriages [and] stillbirth.'

The gold chain also had 27 times more Cadmium than the UK allows, a metal that with prolonged exposure, has been linked to kidney damage and bone degradation, according to the documentary.

The children's jacket that Ellie bought from the site had 82.5mg per kg of antimony in brown material and 33.6mg per kg in the leather part of the jacket.


New shocking documentary explores the dark side of Temu


Apologies for this being long... but just to add further that everyone needs to be aware that now.. Amazon is allowing all those Chinese sellers to sell on it's platform, and the prices are equal again to the more legitimate sellers and not the same low prices on temu et al .. so you have to be very careful to do your homework when you're buying from Amazon...you're not always buying what you think you're paying for...
 
Dave03 said:
I must be one of the lucky ones. I've never had a single problem in all my years using amazon.
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I suppose it depends just how often you buy from them..I have had a Prime membership with Amazon since 2007.. and until The Chinese platforms came on the scene we'd rarely had a problem with Amazon products . despite buying from them on a very regular basis.. this ranged from simple things like domestic items, even clothing to specialised items for my husbands' hobbies etc..

In the last 2 years since they started selling the items from the temu sellers.. I've had more damaged or defective items , than in the last 15 years... even things like Sun lotion.. where it was impossible to make the spray work... and then what's even more interesting is that, whenever in the past if we made a complaint, it was solved within a very few minutes...

Now ... they argue.. ''prove it''

I've been told... send photos by email to customer services.. and ''we will decide if a refund is needed''... and in the case of the sun lotion where it was impossible to use.. they denied my refund because '' they couldn't see any damage''... believe me they gave me a refund in the end after I demanded to speak to someone further up the chain... but this is just an example of how Amazon has changed in the last few years since they've allowed what amounts to a vast portion of the 15 million sellers who are doing business from the back streets of China
 
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hollydolly said:
I suppose it depends just how often you buy from them..I have had a Prime membership with Amazon since 2007.. and until The Chinese platforms came on the scene we'd rarely had a problem with Amazon products . despite buying from them on a very regular basis.. this ranged from simple things like domestic items, eve clothing to specialised items for my husbands' hobbies etc..

In the last 2 years since they started selling the items from the temu sellers.. I've had more damaged or defective items , than in the last 15 years... even things like Sun lotion.. where it was impossible to make the spray work... and then what's even more interesting is that, whenever in the past if we made a complaint, it was solved within a very few minutes...

Now ... they argue.. ''prove it''

I've been told... send photos by email to customer services.. and ''we will decide if a refund is needed''... and in the case of the sun lotion where it was impossible to use.. they denied my refund because '' they couldn't see any damage''... believe me they gave me a refund in the end after I demanded to speak to someone further up the chain... but this is just an example of how Amazon has changed in the last few years since they've allowed what amounts to a vast portion of the 15 million sellers who are doing business from the back streets of China
Click to expand...

Sorry. Didn't mean to set you off.
 
RadishRose said:
No problems so far. Great service.
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Same here. For various reasons I've been ordering more than ever from Amazon, just had a same day delivery yesterday and have a couple more items coming tomorrow.

There are many products available through Amazon, their delivery is fast and there are no errors in the orders. No complaints, they do a good job. No items damaged due to poor packaging.
 
I've had a few problems with Amazon orders, but mostly with 3rd party handling(USPS) mostly. Amazon is quick to remedy screw ups that originate within their organization. Sellers on Amazon even fix shipping screw ups, like when USPS employees direct a package to the wrong destination.
 

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