You know they are outsourcing a phone call when . . .

Michael Z

Michael Z

Senior Member
Location
Northern Wisconsin
You hear a rooster crow three separate times. And it sounded to be about 10 feet away!

Add to that, a merry-go-round of repeated calls, disconnected calls, and a need for me to ask they them to repeat nearly every other sentence because I could not understand them. This was to get my new TracFone working with my old number and the ability to get into my online account that I was locked out of. Didn't get too much else done today! But I kept my patience with the phone people the whole way.
 

A foreign man applied for a job as an outsourced customer support representative. At the end of his interview, the company hiring him was very impressed.

"Well Mujibar, we really think you'd make a great employee, we just have one more test for you to pass the interview. We need you to use the words 'green,' 'pink,' and 'yellow' all in the same sentence.

He thought for a moment, and in a thick foreign accent he said "The phone goes 'green, green,' and I pink it up and say 'Yellow, this is Mujibar, how may I help you today?'"
 

I had a wonderful lady with a foreign accent help me get my router working again. On the other hand, I had a woman with the feelings of a dead fish, and a sharp Ah-Murican accent help me get back into my online bank account. I'll take the rooster crowing over Morticia the Patriot anyday.
 
Paco Dennis said:
A foreign man applied for a job as an outsourced customer support representative. At the end of his interview, the company hiring him was very impressed.

"Well Mujibar, we really think you'd make a great employee, we just have one more test for you to pass the interview. We need you to use the words 'green,' 'pink,' and 'yellow' all in the same sentence.

He thought for a moment, and in a thick foreign accent he said "The phone goes 'green, green,' and I pink it up and say 'Yellow, this is Mujibar, how may I help you today?'"
Click to expand...
I talked to Mujibar last week, except he's calling himself "Bob" these days........
 
Yesterday I wasted over an hour trying to make a reservation at a local restaurant. I called the number listed on their website, and got a recording saying they are not taking any calls, I should go online to make a reservation.

So I tried. I was immediately outsourced to a restaurant reservation service, which told me I had to "register," and had to click the link to their "privacy policies." It was a long, legal mishmash of items that I had to provide, having nothing to do with eating in a restaurant. It warned me that by subscribing, I might have to provide my SSN (!) and was giving Microsoft permission to track all my web browsing, so they could better "target ads." At that point, I left in disgust (didn't subscribe, of course, but by then had already provided some information, which I wish I hadn't), and my son stopped by the restaurant and in one minute made the reservation!

Probably should have found another restaurant and let the manager of this one know that they had just lost a customer, but I was in a hurry, and have always liked that one. I like their crab cakes, the atmosphere and service, and location. But I really, really hope this isn't going to be the standard way of reserving a table at a restaurant from now on!

So now, it seems when you make a restaurant reservation, you are dealing with some sort of reservation service instead of the restaurant itself, and leaving your entire life open to scrutiny by the whole world.

Not exactly on the original topic, but close enough.
 
Sunny said:
Yesterday I wasted over an hour trying to make a reservation at a local restaurant. I called the number listed on their website, and got a recording saying they are not taking any calls, I should go online to make a reservation.

So I tried. I was immediately outsourced to a restaurant reservation service, which told me I had to "register," and had to click the link to their "privacy policies." It was a long, legal mishmash of items that I had to provide, having nothing to do with eating in a restaurant. It warned me that by subscribing, I might have to provide my SSN (!) and was giving Microsoft permission to track all my web browsing, so they could better "target ads." At that point, I left in disgust (didn't subscribe, of course, but by then had already provided some information, which I wish I hadn't), and my son stopped by the restaurant and in one minute made the reservation!

Probably should have found another restaurant and let the manager of this one know that they had just lost a customer, but I was in a hurry, and have always liked that one. I like their crab cakes, the atmosphere and service, and location. But I really, really hope this isn't going to be the standard way of reserving a table at a restaurant from now on!

So now, it seems when you make a restaurant reservation, you are dealing with some sort of reservation service instead of the restaurant itself, and leaving your entire life open to scrutiny by the whole world.

Not exactly on the original topic, but close enough.
Click to expand...
OMG, that's outrageous!
 
Michael Z said:
You hear a rooster crow three separate times. And it sounded to be about 10 feet away!

Add to that, a merry-go-round of repeated calls, disconnected calls, and a need for me to ask they them to repeat nearly every other sentence because I could not understand them. This was to get my new TracFone working with my old number and the ability to get into my online account that I was locked out of. Didn't get too much else done today! But I kept my patience with the phone people the whole way.
Click to expand...
Somehow I was able to get my Tracfone transferred. I first thought it didn't go through so I gave up, but the next morning it happened by itself when I turned the phone on. They must have been backlogged.
 
Calling Tracfone is annoying, so I avoid it. Confusing, very lengthy and not informative. They have no idea how unhelpful they can be, how long it takes to answer a easy question. What's the alternative?

You know your call is outsourced when you call the town cab service and reach a foreign nation. When you ask about a building in Illinois and a girl in Arizona answers, and knows nothing.
 
Paco Dennis said:
A foreign man applied for a job as an outsourced customer support representative. At the end of his interview, the company hiring him was very impressed.

"Well Mujibar, we really think you'd make a great employee, we just have one more test for you to pass the interview. We need you to use the words 'green,' 'pink,' and 'yellow' all in the same sentence.

He thought for a moment, and in a thick foreign accent he said "The phone goes 'green, green,' and I pink it up and say 'Yellow, this is Mujibar, how may I help you today?'"
Click to expand...
Well...did he get the job? Oh wait...he must have! @jujube said she talked to him (pretending to be Bob) last week. :ROFLMAO::ROFLMAO:
 
I tell you I go into a big funk when I have to make a call to a company to track down a problem it takes me a while just to gather up all I'll need in order to even start... then to get stuck with a person with a heavy foreign accent...you have to have the patience of Job....its like they make the whole experience as unpleasant as possible to cut down the calls.
 
This is the norm trying to control you through your phone.. this is over everything..
I wonder if iPhone get this royal treatment..
I have a Samsung Straight talk.. going online to their web site is a horror show.. as in the fun house...no fun at all.
 
ICCCSA: Hello this is Colleen talking to you from The White House Press Corps of the United States of America in Washington DC and I do hope you are having a very good and nice day and would very much like to help you at this time.

WAM: Where are you calling from?

ICCSA: Yes and thank you very much for asking and I will do my very best to assist you with your present problem at this time.

WAM: I wanna speak to an American

ICCSA: Yes and thank you for your request and I will try to do my very best to accomplish what you are asking for at this time.

WAM: I wanna speak to your supervisor

ICCSA: Yes and thank you very much for asking to speak with my supervisor and I will do my very best to contact my supervisor at this time with your request to speak to my supervisor. May I please place you on a very brief hold while I contact my supervisor at this time to allow you to speak to him at this time?

WAMCPD: Click!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Okay I bored you all enough with this going absolutely nowhere yak so on with the show.


www.csmonitor.com/World/Asia-Pacific/2011/0419/World-s-leading-location-for-call-centers-it-s-not-India

www.motherjones.com/politics/2011/07/indian-call-center-americanization/

www.quora.com/Why-do-call-center-scammers-come-up-with-fake-American-sounding-names

www.airliners.net/forum/viewtopic.php?t=1303527

https://en.wikipedia.org/wiki/Call_centre

https://en.wikipedia.org/wiki/Call_center_industry_in_India





 
My company outsourced our tech support to Romania when I was still working. If something went wrong with my laptop I had to call Tech Support. I always dreaded it because I would typically get someone that I couldn't understand or who was very disinterested in the situation. I would have been happy to speak with someone in India.

My company was based in Seattle, which is supposed to be one of the high-tech powerhouses in the nation and they still chose to outsource to save money. :(
 
FastTrax said:
ICCCSA: Hello this is Colleen talking to you from The White House Press Corps of the United States of America in Washington DC and I do hope you are having a very good and nice day and would very much like to help you at this time.

WAM: Where are you calling from?

ICCSA: Yes and thank you very much for asking and I will do my very best to assist you with your present problem at this time.

WAM: I wanna speak to an American

ICCSA: Yes and thank you for your request and I will try to do my very best to accomplish what you are asking for at this time.

WAM: I wanna speak to your supervisor

ICCSA: Yes and thank you very much for asking to speak with my supervisor and I will do my very best to contact my supervisor at this time with your request to speak to my supervisor. May I please place you on a very brief hold while I contact my supervisor at this time to allow you to speak to him at this time?

WAMCPD: Click!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Okay I bored you all enough with this going absolutely nowhere yak so on with the show.


www.csmonitor.com/World/Asia-Pacific/2011/0419/World-s-leading-location-for-call-centers-it-s-not-India

www.motherjones.com/politics/2011/07/indian-call-center-americanization/

www.quora.com/Why-do-call-center-scammers-come-up-with-fake-American-sounding-names

www.airliners.net/forum/viewtopic.php?t=1303527

https://en.wikipedia.org/wiki/Call_centre

https://en.wikipedia.org/wiki/Call_center_industry_in_India





Click to expand...
Thank you for the informative videos. The PT Pop video was very enlightening and I love Russell Peters!
 
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We needed two new phones. T Mobile has been a good provider of low cost service so I went there to buy new phones. Zero problems with getting the new phones paired to all the info on the phones that I needed to replace. Once that was done my son completed setting up email, our security camera system, & other accounts we didn't want the store clerk to access.

Lucky I guess to have no problems with service related issues. Or it could be that since our son built our computers & he will come over if we have what we consider a problem & in a few minutes "fix" the problem. Other issues I can usually find the solution on youtube & "fix" whatever.
 
Autumn72 said:
This is the norm trying to control you through your phone.. this is over everything..
I wonder if iPhone get this royal treatment..
I have a Samsung Straight talk.. going online to their web site is a horror show.. as in the fun house...no fun at all.
Click to expand...
Sorry to hear you’ve had a problem with their website.
I’ve been with Straight Talk for years…in fact i’ve been with them ever since i got my first cell phone. I’ve only needed to call them less than a handful of times & credit where credit’s due, each time received prompt & efficient service. Knock on wood of course…news at 11😉
 
My T Mobile (formerly Sprint) now gives me a Likely Spam notification on an incoming call. I usually don't answer, but on occasion I do, and I say "hello, hello"; there is an audible sound--the outsourced person has been alerted that I am on the line, and when he or she starts to say something I hang up! I know, kind of simplistic, but it gives me a momentary sense of satisfaction!
 
"Your call is very important to us", that's why it takes 2+ hours to answer you. And when we get connected, "Ees customerrr serrrvice". And you get to hear the TV, a baby crying, and kids playing. I had a computer problem- it was the computer itself. They had a self-diagnose program online, which didn't solve the problem. Supposedly this was a computer tech, but all she was doing was reading off the same self-diagnose program. II got frustrated and hung up. Later I got somebody who knew what my problem was, and all I had to do was click off this part.
 
A couple of days ago I read a question on this site asking if the service industry is declining? Are you kidding? If it goes any lower it will be below ground. The worse ones are when you have to phone someone. Then you find out what living in hell is all about!
 

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