Amazon problem- what would you do?

Sunkist

Sunkist

Senior Member
This has been an ongoing problem, but yesterday was the worst.

First, I was receiving two packages.
Second, while one package was already too heavy in general, I needed to open the second up and carry items from the entrance of the building to my apartment 1-2 items at a time.
This resulted in needing to make FOUR trips from the building entrance to my apartment (and there are two flights of stairs between the entrance and my apartment).

1. The evening before the deliveries, I contacted Amazon's customer service through their Live Chat; the person transferred me to a specialist, and I told this person I'm not able to lift/carry heavy objects. The specialist assured me the driver would follow my delivery instructions.
2. My instructions say to deliver packages to my apartment;
3. Inside the building entrance there's also a notice posted by the property manager telling all delivery drivers to deliver ALL packages to apartments.

I've noticed some delivery drivers use some type of accessory for large/heavy boxes so they don't need to carry the boxes. But too often they just drop boxes inside the entrance door, regardless of the size/weight.

Input, please?
 
Marv Malone said:
Same situation where I live. Amazon drivers do the easiest way and often don't ring my buzzer. One time package was delivered across the street. Customer service does not control what drivers do. I don't order packages that I can't carry to third floor. The super doesn't have to help, not his job. Here someone may steal the box. I would complain to them anyway.
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I don't know if it's the same everywhere, but in my current and previous location Amazon packages are delivered by a variety of delivery services- probably the full range of delivery services. Amazon drivers rarely make mistakes.

This time, though, it was a white van, not sure if same driver every time, but they ignore instructions every time.

I also learned from a news story awhile back (mentioned it here) not all drivers are employed full-time by Amazon, they're referred to as 'flex' something.
 
Sunkist said:
I don't know if it's the same everywhere, but in my current and previous location Amazon packages are delivered by a variety of delivery services- probably the full range of delivery services. Amazon drivers rarely make mistakes.

This time, though, it was a white van, not sure if same driver every time, but they ignore instructions every time.

I also learned from a news story awhile back (mentioned it here) not all drivers are employed full-time by Amazon, they're referred to as 'flex' something.
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it's the same here with Amazon drivers, they completely ignore instruction,even when Customer services have promised me they've put the instruction on his delivery sheet.. it's still ignored...and they LIE.. about how they've delivered it. I can't tell you how many times an Amazon driver has said ''package was handed to customer''... when he's just thrown it onto the doorstep... or over the hedge ..or even not delivered it at all

No other delivery company does that here where I live..in fact one of the companies that gets the worst rap ( Evri) .. is in fact the only one who follows delivery instructions...
 
Our building has several signs posted around the mailbox area, saying that packages must not be left there, they must be delivered to the door of the recipient's apartment. The signs are ignored every day, although they do deliver a lot of packages to the apartments also. Yesterday some of us were laughing down in the lobby, as the Amazon package was perched right on top of the framed "No Packages" sign on the table.

I don't really blame them. They are on a very tight schedule, and some of those deliveries are in the middle of the night. We are a very large building. I don't think those poor delivery guys (and gals) should have to go running around delivering each package to the door.

But the heavy ones should be delivered to the door. We are a senior community, after all. People often have to use shopping carts and dollies to get their packages upstairs.
 
Sunny said:
Our building has several signs posted around the mailbox area, saying that packages must not be left there, they must be delivered to the door of the recipient's apartment. The signs are ignored every day, although they do deliver a lot of packages to the apartments also. Yesterday some of us were laughing down in the lobby, as the Amazon package was perched right on top of the framed "No Packages" sign on the table.

I don't really blame them. They are on a very tight schedule, and some of those deliveries are in the middle of the night. We are a very large building. I don't think those poor delivery guys (and gals) should have to go running around delivering each package to the door.

But the heavy ones should be delivered to the door. We are a senior community, after all. People often have to use shopping carts and dollies to get their packages upstairs.
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Same here with the behaviors and manager's notice..

This isn't a Senior community, but there are elderly tenants in wheelchairs, kids of all sizes/ages, and manager doesn't want to risk tenants having an accident bumping into boxes.
 
No one will like my answer, but it is what it is. If the only way I can get something is online (like a part I once needed to repair my oven) I will have no choice except to order it and take a chance. Otherwise, I don't ever order anything delivered to my house. I will not sit at home waiting for deliveries, and if a delivery arrives while I'm gone, anyone walking down the street can take it.
 
MACKTEXAS said:
No one will like my answer, but it is what it is. If the only way I can get something is online (like a part I once needed to repair my oven) I will have no choice except to order it and take a chance. Otherwise, I don't ever order anything delivered to my house. I will not sit at home waiting for deliveries, and if a delivery arrives while I'm gone, anyone walking down the street can take it.
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I think your comment/approach is sensible.
 
I've never shopped online.
If I have to because what I need isn't in the shops or only online purchases, I get my daughter to order it and go to the bank to transfer money across to her a/c.
I went to John Lewis a few years ago and told them I don't shop online and wanted an item they only sold online. They ordered it for me in the shop and it was delivered fine.
I/we have never experienced any problems. It's sad how we can't rely on good services these days, no matter where the product is bought.
 
Occasionally a delivery will be delivered to my apartment. Not often and usually Fed-X. If delivered by the USPS, it will be inside on top of the mailboxes which is next to the elevator. If it is heavy and I cannot get it on the seat of my walker, I will shove it with the walker into the elevator. And do the same getting it out to my door which is right across from the elevator. UPS delivers them outside of the locked entrance doors but under our intercom. Do they ever ring our intercom to let us know it has been delivered? Of course not!
 
dobielvr said:
I live in a house. Whenever I have a something delivered they always take a picture of the package right outside my door where they've placed it. They tuck it behind the flowers and plants so it's not visible from the street.

Online they even show the picture of the delivery. Do they not do that for you?
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I also live in a house and Amazon are the only ones who don't take the picture when they leave the package outside... I mean it would make a mockery of their lies that they handed it to resident
 
dobielvr said:
I live in a house. Whenever I have a something delivered they always take a picture of the package right outside my door where they've placed it. They tuck it behind the flowers and plants so it's not visible from the street.

Online they even show the picture of the delivery. Do they not do that for you?
Click to expand...
Yes, they do.
 
Sunkist said:
This has been an ongoing problem, but yesterday was the worst.

First, I was receiving two packages.
Second, while one package was already too heavy in general, I needed to open the second up and carry items from the entrance of the building to my apartment 1-2 items at a time.
This resulted in needing to make FOUR trips from the building entrance to my apartment (and there are two flights of stairs between the entrance and my apartment).

1. The evening before the deliveries, I contacted Amazon's customer service through their Live Chat; the person transferred me to a specialist, and I told this person I'm not able to lift/carry heavy objects. The specialist assured me the driver would follow my delivery instructions.
2. My instructions say to deliver packages to my apartment;
3. Inside the building entrance there's also a notice posted by the property manager telling all delivery drivers to deliver ALL packages to apartments.

I've noticed some delivery drivers use some type of accessory for large/heavy boxes so they don't need to carry the boxes. But too often they just drop boxes inside the entrance door, regardless of the size/weight.

Input, please?
Click to expand...

Define "heavy". We talking a lb? 5lbs?
 
My Fedex driver and I have a system. My orders are usually heavy. I meet him at the truck with a garden cart, he drops the boxes in that I then take into the garage. If I'm not home he knows the cart is there and to just leave the boxes in it.

disclaimer: I live rural. Porch pirates aren't a thing since they can't see packages to steal.
 
I was going to purchase a locked package delivery box for the porch but someone said they had one and Amazon never uses it. Most of these places just toss the stuff on the porch. They don't give a crap if they break it or if it gets stolen or blows off the porch. They toss it on the porch take a pic and that's it. Their job is done.
 
VaughanJB said:
Good grief. I'm inclined to ask what it was you ordered, but that would be asking too much.

:D
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Well, the reason I initially contacted their Live Chat customer service the night before was for some unknown reason 2 orders, placed on two separate days, were in one box.
So the box marked 'heavy' contained two 12-packs of bottled water, a 12-pack of Gatorade, and canisters of coffee.
 
I quit using Amazon completely and deleted my account.

They usually do not have the lowest prices, their shipping is lacking (unless you pay the ransom for "Prime"), their reviews are not honest, too many dubious third party sellers, their customer service leaves something to be desired, I could go on.

With a million options online I see no reason to tolerate Amazon;)
 
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