I’ve never used that service. There are so many other, less expensive options.
Clients have all kinds of things to dispose of. The City has a mattress pickup service and hazardous substances drop off. ARC will pick up household items and some furniture. Various consignment places will accept furniture, clothing, shoes and bags. There’s an app called TaskRabbit I also use if I just need muscle to remove something heavy (like an exercise bike) and take it to the dump. I have several people on tap who provide concierge type services to help clients hang art, move furniture, lay large area rugs, re-hang drapes after cleaning, even do smaller dump/recycle runs. It’s all part of my organizing service.