Your feelings about Amazon?

I LOVE Amazon and shop there often but I also like Costco and only just discovered that Walmart delivers here so have added them to my primary purchasing sources.
I used to purchase from eBay often; getting raw materials for the things I made for the Etsy store but one bad deal through me off them.
 

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I don't order much online. I don't buy much, period. If it were dependent upon me, capitalism would collapse! Amazon is where I go when I do order online, like for Xmas, and so far have never yet had a problem. I once did have a dispute, but the customer service operator cleared it up immediately. Feel positive about Amazon.
 
Been a member since 2007. In all this time, only one item was wrong, got returned and never reimbursed.

Last item due for an important gift, never got delivered. I'd been told it was dispatched, on way and on time. Email which followed said they had done in mistake has they were out of stock.

I shop around the site carefully as I dislike packages taking more than a month. Overall, I'm very satisfied.
 
I love it. It's not always about price either, it's availability and how quickly they can get it to me. I've found their customer service to be excellent too.

I, quite literally, have been in a bricks and mortar store in years. I have my groceries delivered, buy my entertainment online..... I've no need for shopping malls.

That said, Amazon isn't perfect. For example, their Prime service has become bloated, and more expensive, with things I don't need. I wish they had a tier of membership that just covered delivery. I don't want to stream music. I don't want to stream movies. Yet I have to pay for them.

Still, when they have something, it's great. When they don't, well I go somewhere else. I've learned, when it comes to music, that the "currently out of stock, more on the way" is a euphemism for "we don't have any, and we're not going to getting any". :D
 
I am ashamed of myself for being so childishly spiteful but I just cancelled Amazon Prime as well as Kindle Unlimited (after many satisfactory years) because I had inadvertently deleted some books I had stored in "Collections," and could not find an answer or anyone to talk to about getting them "undeleted!"

I got hundreds of solutions instead, all generated by computer. Even under "contact us" I couldn't find a real person. It also took me an awful long time just to find an "unsubscribe!" Amazon keeps that feature well hidden. It's there but they make you look!

At the moment I am looking at Kobo and GooglePlay because I don't want to buy another book from Amazon! As I said, I don't like myself for being so vindictive, so be kind to me!

P.S. I should have added that it has cost me $ 150.00 so far to buy back some of the books I had in those deleted collections. I was trying to make room on my tablets because they were showing 3000 books read and unread but thought my precious collections ( Robert B. Parker's Spenser, Dick Francis, Alistair MacLean) would be left alone! :cry:
 
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Old Salt said:
I am ashamed of myself for being so childishly spiteful but I just cancelled Amazon Prime as well as Kindle Unlimited (after many satisfactory years) because I had inadvertently deleted some books I had stored in "Collections," and could not find an answer or anyone to talk to about getting them "undeleted!"

I got hundreds of solutions instead, all generated by computer. Even under "contact us" I couldn't find a real person. It also took me an awful long time just to find an "unsubscribe!" Amazon keeps that feature well hidden. It's there but they make you look!

At the moment I am looking at Kobo and GooglePlay because I don't want to buy another book from Amazon! As I said, I don't like myself for being so vindictive, so be kind to me!

P.S. I should have added that it has cost me $ 150.00 so far to buy back some of the books I had in those deleted collections. I was trying to make room on my tablets because they were showing 3000 books read and unread but thought my precious collections ( Robert B. Parker's Spenser, Dick Francis, Alistair MacLean) would be left alone! :cry:
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That's odd. You should have been able to re-download your Kindle purchases.

Isn't their number in US 1-888-280-4331 ? At least, if you want an actual human.
 
I buy very selectively, so I don't use Amazon frequently. Books, a few small tools, a fly-fishing rod, an article of clothing now and then, etc. Most products I've bought from A have lived up to their descriptions, and been delivered promptly. I've ordered a couple of small tools that were defective when I received them, and A made good with prompt replacement.

But... As Amazon expanded it's scope, it's been hard on locally owned businesses in my region. At first, it was undermining independent book shops. Not only that, a local publisher with 30 years of active experience views Amazon to be monopolizing book distribution, and beating down the wholesale price. (Making survival in publishing very challenging.) And, over time, A has been notably hard on clothing businesses... on and on.

Consider hardware stores that, in Canada at least, stock a very wide range of products. My wife & I have an amiable relationship with the family that owns our nearest one. That family knows what it's like to live here and can give wise, reliable advice on product selection. And when our water heater failed and caused a flood in our basement, the hardware-store proprietor not only sold us what we needed but delivered it to our home (even though they do not advertise hands-on kindness, and are under no obligation). Yet with many of the products they can supply, an Amazon order can also fulfill the need, and sometimes beat their price.

Amazon, like many other recent "innovations", cannot replace the personal touch, or human brain.

But that's just my assessment. "Buy Local" when you can.
 
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VaughanJB said:
That's odd. You should have been able to re-download your Kindle purchases.

Isn't their number in US 1-888-280-4331 ? At least, if you want an actual human.
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I also felt I should have been able to get the books back but couldn't find a living, breathing human being to turn to. And Canadian Amazon would have a different number. I suppose I could do a bit of sleuthing to find it, but I am not feeling well enough to undertake such a task!
 
Old Salt said:
I also felt I should have been able to get the books back but couldn't find a living, breathing human being to turn to. And Canadian Amazon would have a different number. I suppose I could do a bit of sleuthing to find it, but I am not feeling well enough to undertake such a task!
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Canada seems to be (877) 586-3230
 
Sassycakes said:
Amazon has never disappointed me. I shop there every day. I just bought something this morning. It will arrive tomorrow.
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With clothing it is always a gamble. I have bought extra large that was too small for me, and extra large I drowned in. I would much prefer a local store if it wasn't so hard for me to get around!
 
Old Salt said:
Bless, you, JB. I will give them a call right now! I'll let you know how it went. I just hope it's not one of those "press 1 if ...!" Because there's no button for "restoring deleted books!" But thanks again. Off to make a call!
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As suspected I got a talking computer that did not recognize my request! It kept asking me "did I want to make changes to my account" "was it about a refund" and every time I brought up "deletion of books" I got the answere. "subject not recognized!" I pressed zero after an aggravating couple of minutes, because that usually gets you a live person but the computer kept babbling how it didn't recognize my request! On line companies like Amazon simply got too big! And if it's not about a refund or return you're out of luck! Maybe they should switch to ChatBots!
 

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