You are allowed, if the ride is 30 minutes late, to get a number, call a private cab, get reimbursed. But with their new app, they keep lying and changing the time one is waiting, and waiting and waiting by saying it's a minute away, or around the corner. They sent this old tub of a short bus, with no shocks, when I always get a car. Then, after arriving, I demanded to know if someone else was being picked up and where they are going. Well! After waiting well past the time alloted to them, they wanted to take me all around the mulberry bush.
I wouldn't allow bus to leave without knowing exactly what kind of trip were they taking me on in the middle of the night-for me. I demanded a cab which I would pay for and they, by law reimburse. Driver extremely upset as he would be reported for me taking cab. Agreed, by calling his supervisor, to take me, only me, home immediately, which took 2 hours as this short bus not allowed on parkways or other roads. I WAS SCREAMING, I WAS WILLING TO DIE RATHER THAN THIS. THEY RUINED MY WHOLE DAY WITH MY GRANDSON, ENDING IT THIS WAY WITH ME DEMANDING MY RIGHTS. So, not only very late to arrive, but because of the vehicle, took over double the time.
Plus I had to fight for it, fight fight fight. God only knows when I would've gotten home if I didn't. It comes at a great cost to me, my "well being"
A month or so ago, I was assaulted by another passenger. Nothing is being done, Nothing.