carouselsilver
Member
- Location
- Eastern PA
I have recently been prescribed a C-Pap machine. At first it was heavenly; it fit comfortably and I was getting quality sleep for the first time in years. Two nights ago I started having a problem with the machine. The ramp time quit working, meaning that the air coming through the mask was too much to handle when starting therapy for the night. Last night, for the first time in about two months,I had to sleep without it. I had to spend half the day calling people, trying to get someone to tell me what to do. The rep with whom I spoke, had a serious attitude problem. I wish I could be assigned to someone else! When you've spent a lousy night, and wake up fogged, in pain, and needing the problem addressed, it is hard to deal with attitude. She spoke to me like I was some dumb kid who doesn't know what I am talking about.
My nerves are frazzled and still nothing has been done. Because of the holiday, I can't bring the machine into the rep's office until Friday. The weird thing is that the machine is showing numbers that imply that it is working properly but it isn't. On top of that, my land line telephone is malfunctioning. I had to spend time on the phone with those reps, and after two incompetent ones, I got someone who knew their job. A repair person is coming out to check the modem (our phone service is through our internet provider) but not until Saturday. Not looking for advice, just needed to vent. Funny how it is so easy to be disrespectful to an elder.
My nerves are frazzled and still nothing has been done. Because of the holiday, I can't bring the machine into the rep's office until Friday. The weird thing is that the machine is showing numbers that imply that it is working properly but it isn't. On top of that, my land line telephone is malfunctioning. I had to spend time on the phone with those reps, and after two incompetent ones, I got someone who knew their job. A repair person is coming out to check the modem (our phone service is through our internet provider) but not until Saturday. Not looking for advice, just needed to vent. Funny how it is so easy to be disrespectful to an elder.