Some years back I purchased some Honeybaked Ham products,
whole ham, half hams etc, they were rancid when they came in....got a refund and it all went into the trash....
		
		
	 
I had to buy 20 Harry & David baskets one year for corporate gifts, the big pyramidal ones, you know....that cost a fortune.  Candies, cookies, yummies, those wonderful pears that they have a monopoly on.  I picked them up at the mall, took them back to the office late in the afternoon so that we could start delivering them the next morning.  
When I got in early the next morning, the office smelled like a garbage dump.  Rotten vegetation to the max, like the bin behind a grocery store on Sunday night.    I was in hysterics.  We couldn't deliver something smelling like that!
I called Harry & David and they said "we'll have another 20 baskets ready for you in an hour".  I said, "OK, I'll pack up the baskets to bring back."  "Nope, keep the baskets and just throw the fruit out."
Now, that's customer service for you.  No arguments, no fuss.  I have a feeling that they had got a bad crop of their "special" pears that year and I may not have been the first to call to complain.  Whatever the reason, I appreciated the good service. 
So, we took off the boxes of pears, retied the bows and everyone in the office got to take home a pyramid of goodies.  And goodies they were.  Nothing cut-rate about the Harry & David stuff.