OneEyedDiva
SF VIP
- Location
- New Jersey
I was excited to go to Costco this morning, not only to get out but to get my shopping therapy on. My son stopped at DD on the way to get coffee and I told him to get me a pumpkin muffin. First DD didn't have them, so he went to another one. This caused us to get to Costco a little later than planned and it was crowded by then. Strange thing happened on the way in. Now Costco has a scanner that members use when entering.
Our pictures are supposed to show on the side the store agent is monitoring. Here's the crazy part...my (late) husband's picture showed up, so she stopped me. My son went in with me and we both explained to her that my card is connected to my son's account. She could not explain why that happened but said to go to the members' desk and get a new card.
I stopped in another department first, went to the ladies room and wasn't going to bother with membership for the sake of my son's time. But he suggested we take care of it. The membership agent had me download the Costco app and we tried three times to reset my account. When she checked my card, my husband's picture showed up and she was shocked at who my husband was. She remembered seeing him shop there but did not realize that he had died. Again...very strange, since I'm on my son's account...proven by the fact that his name
showed when she scanned my card.
Finally after taking a new picture (yay, they're clearer and in color now), she asked another agent to take over and that one got it done in one try. She directed me to go back to the entryway and scan my new card. New card scanned showing my husband's picture again!! By this time I was "too through", as the saying goes.
I did my shopping, bought the pumpkin muffins I couldn't wait to to try. After the cashier scanned my card and started ringing up he said.."Uh oh...we have a problem". I thought it was a card issue again. But it was that the muffins come in a two pack (but they weren't attached as such), so he couldn't ring up just one.
He said I could go back and get another one. No way was I going to do that with the crowds and long lines. They are pumpkin strudel and looked so good too! My son will stop at another Costco that he usually goes to next week. I want to get Ritz crackers while they are on sale and did not see them today. Love to shop, but it can be tiring.
Our pictures are supposed to show on the side the store agent is monitoring. Here's the crazy part...my (late) husband's picture showed up, so she stopped me. My son went in with me and we both explained to her that my card is connected to my son's account. She could not explain why that happened but said to go to the members' desk and get a new card.
I stopped in another department first, went to the ladies room and wasn't going to bother with membership for the sake of my son's time. But he suggested we take care of it. The membership agent had me download the Costco app and we tried three times to reset my account. When she checked my card, my husband's picture showed up and she was shocked at who my husband was. She remembered seeing him shop there but did not realize that he had died. Again...very strange, since I'm on my son's account...proven by the fact that his name
showed when she scanned my card.
Finally after taking a new picture (yay, they're clearer and in color now), she asked another agent to take over and that one got it done in one try. She directed me to go back to the entryway and scan my new card. New card scanned showing my husband's picture again!! By this time I was "too through", as the saying goes.
I did my shopping, bought the pumpkin muffins I couldn't wait to to try. After the cashier scanned my card and started ringing up he said.."Uh oh...we have a problem". I thought it was a card issue again. But it was that the muffins come in a two pack (but they weren't attached as such), so he couldn't ring up just one.
He said I could go back and get another one. No way was I going to do that with the crowds and long lines. They are pumpkin strudel and looked so good too! My son will stop at another Costco that he usually goes to next week. I want to get Ritz crackers while they are on sale and did not see them today. Love to shop, but it can be tiring.
Last edited: